[Resolved]  Airtel - Prepaid — de-activate 543211- atp services

Airtel-Prepaid — deduction in balance

Subject: please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected]
Date: 01/12/2009 10:07:57 AM
From: [protected]@hotmail.com
To: [protected]@airtelindia.com;[protected]@ovi.com;[protected]@aim.com
Message body:

please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected] already contacted 121 customer service call center executive she told me it will be done in 24 hrs. as on 27-11-09. till date my balance is deducted up to rs.40 -

kindly do help me


________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Fri 27 Nov 2009 20:41:09 +0530
Subject: Re: PLEASE DE-ACTIVATE ALL SETTINGS TO DEFAULT ON MY MOBILE# [protected] [ BAL [protected][protected] ]

Dear Sir Madam

Thank you for contacting Airtel.

We understand from your previous interaction dated 27 11 09 you have requested to deactivate all settings for your Airtel number [protected].

We regret to inform you that we are unable to accommodate your request as the query addressed in the mail is not clear.

We request you to revert with the exact service settings to initiate further action on the same.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards




Gopinath
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below hyperlink Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:16:13
Subject: FW: please de-activate all settings to default on my mobile# [protected]

________________________________

From: [protected]@hotmail.com
To: [protected]@airtelindia.com; [protected]@lycos.com; [protected]@aim.com; [protected]@ovi.com
Subject: please de-activate all settings to default on my mobile# [protected]
Date: Fri 27 Nov 2009 11:27:35 +0000
de-activate Subscription services
please de-activate all settings to default on my mobile# [protected]

please de-activate all previlages .
mir ahmed ali

91-[protected] airtel prepaid

I have Airtel prepaid subscription.I have been observed that periodically my balance has been deduced from my account without any notice or with my concern permit. For this deduction I got SMS from your company that " Dear customer you have subscribe ---- of service and for that we are charging you Rs.--- ". But the fact is I have not subscribe any services, So I would like to ask you a question that, Why are you deducting money from our prepaid balance? This is actually a misconduct of business between the company and customer.
I would like to ask you why your company deducting the money from our account without our notice. When we enquired on the customer care number, they are not given proper answer to our query. For a time being they are depositing our deduced amount back to our account and ensure us that this thing will not happen again and we have unsubscribed you from this service but after about a week or 15 day same consequences are happening.
I again inquired about the same mischief, same conversations are happening and after that I got my money back. But if supposed I am not so vigilant each time then your company will steal our money with our notice and consent.Many a time it may have had happened that you have deducted money from my balance and I haven't notice that or have not checked my balance.How could I trace that and take my money back. Please stop this stealing.

I'm writing to let you know that AIRTEL SUCKS... it's the WORST service provider who does not CARE about the Pre-Paid CUSTOMERS... Nobody knows what they are doing... Why do i say so... because my phone number[protected] was de-activated with out any RESOLUTION... despite consulting Customer Care and visiting Airtel Office many times... my query was not resolved... and now they have completely BARRED my number and pushed it to re-cycled status so that is cannot be re-used...

I have also tried consulting NODAL OFFICER to get HELP on the same and never received a reply...

If you GUYS are the right people to approach then, i request you to please HELP me... I need this number re-activated...

I'm writing to let you know that AIRTEL SUCKS... it's the WORST service provider who does not CARE about the Pre-Paid CUSTOMERS... Nobody knows what they are doing... Why do i say so... because my phone number[protected] was de-activated with out any RESOLUTION... despite consulting Customer Care and visiting Airtel Office many times... my query was not resolved... and now they have completely BARRED my number and pushed it to re-cycled status so that is cannot be re-used...

I have also tried consulting NODAL OFFICER to get HELP on the same and never received a reply...

If you GUYS are the right people to approach then, i request you to please HELP me... I need this number re-activated... Please HELP...