[Resolved]  Airtel Prepaid — Wrongly activate caller tune

Today morning 1:10am I spoke with one of your colleague with name "kumar". Obviously customer support executive will be in polite, but entirely opposite to that i.e he spoke with very anger from the beginning itself. He didn't understood my complaint, then i ask to transfer the call to supervisor or manager but he refused. Then arguments are started with very anger. Then I quit my call because i understood that he will not solve my problem. But he suddendly activated caller tune and VAS services without permission to reduce my balance. But he dont know my next action towards the same. My mobile#91-[protected]-Baskaran, [protected]@yahoo.com.

Today morning[protected]:10am I spoke with one of your colleague with name "kumar". Obviously customer support executive will be in polite, but entirely opposite to that i.e he spoke with very anger from the beginning itself. He didn't understood my complaint, then i ask to transfer the call to supervisor or manager but he refused. Then arguments are started with very anger. Then I quit my call because i understood that he will not solve my problem. But he suddendly activated caller tune and VAS services without permission to reduce my balance. But he dont know my next action towards the same. My mobile#91-[protected]-Baskaran, [protected]@yahoo.com.

Dear Sir

Absolutely your are a Good cheaters. Till now I did not get any amount of Rs. 42. Till now I got a message only. How many person do cheat daily Please tell me. I am sending several times So I have to CC this mail to many other people, How would you cheat me. Since 8.12.2009


Thanks & Regards
Ashutosh
[protected]

--- On Thu, 31/12/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: REMINDER MOBILE NO. [protected]. ERECHARGE OF RS. 42 TRANSID[protected] DT. 08.12.2009 [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Thursday, 31 December, 2009, 5:33 PM

Dear Mr. Ashutosh,

Thank you for contacting Airtel.

You have expressed over the non receipt of recharge amount for your Airtel number [protected].

We regret for the inconvenience caused to you in this regard.

As per your telephonic interaction we like to confirm you that we have checked our system and found that you have received the benefit for the recharge. Please be informed that the recharge amount has been credited in your dedicated account 7. To check the balance and validity of the dedicated account we request you to dial *(Star)123*(Star)7# (Toll Free) from your mobile.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Nitish Raja S
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DA3D5BA42B91C8 C4FF169E760E579DE7FC2CCCD3F5DA0E32551B2D13B5DBEDF266D9CFE 6 9&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 31/12/2009 14:14:57
Subject: Re: REMINDER MOBILE NO. [protected]. ERECHARGE OF RS. 42 TRANSID[protected] DT. 08.12.2009 [|BAL|[protected]|[protected]|]

PLZ. CALL ME TO CLEAR

Thanks Regards
Ashutosh
[protected]

--- On Thu[protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: REMINDER MOBILE NO. [protected]. ERECHARGE OF RS. 42 TRANSID[protected] DT. 08.12.2009 [ BAL [protected][protected] ]
To: [protected]@yahoo.co.in
Date: Thursday 31 December 2009 11:39 AM


Dear Mr. Bhagat

Thank you for contacting Airtel.

We understand from your previous interactions you had expressed concern over the non receipt of recharge amount for your Airtel number [protected].

We regret for the inconvenience caused to you in this regard.

As informed earlier that the amount of Rs. 33.82 - regarding the recharge of Rs. 50 - for transaction ID [protected] has been already posted in your account as on 08 12 09 as per our records. Hence we request you to check and revert for further clarifications regarding the same.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below hyperlink
Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=B5D73E4BA1C72144A7C91154A4C73FA7D02F41BE3D4A424D4CB6DF2265A8E82B6BAFE72850B...⇄ refno=[protected]%20

Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=B5D73E4BA1C72144A7C91154A4C73FA7D02F41BE3D4A424D4CB6DF2265A8E82B6BAFE72850B...⇄ refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:28:05
Subject: REMINDER MOBILE NO. [protected]. ERECHARGE OF RS. 42 TRANSID[protected] DT. 08.12.2009 [ BAL [protected][protected] ]

I have got the message but I did not got any amount and talk time is of same is of Rs. 8.00

Thanks Regards
Ashutosh
[protected]

--- On Wed[protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: REMINDER MOBILE NO. [protected]. ERECHARGE OF RS. 42 TRANSID[protected] DT. 08.12.2009 [ BAL [protected][protected] ]
To: [protected]@yahoo.co.in
Date: Wednesday 30 December 2009 2:29 PM


Dear Mr. Bhagat

Thank you for contacting Airtel.

We understand from your previous interaction you have expressed concern over the non receipt of recharge amount for your Airtel number [protected].

We regret for the inconvenience caused to you in this regard.

As informed earlier we like to inform you that as per our records an amount of Rs. 33.82 - has been already posted on your account on 08 12 09

Also 100 free SMS has been posted to your dedicated account. Please dial 123 7# (star123star7#) to know about the balance and validity of dedicated account.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Nitish Raja S
Customer Care
Bharti Airtel Limited