[Resolved] Airtel Prepaid — DEDUCTION FROM TALKTIME BALANCE WITHOUT ANY INFORMATION & SUBSEQUENT HARRASMENT
I am a customer of Airtel Pre-paid Mobile connection No.[protected]. On 04 May afternnon I just received a message that "Thanks for downloading AR Rahman Tune" though I didnot made any request/ SMS and subsequently my talktime balance reduced by Rs. 60/- to Rs. 16.64/- from Rs. 76.64/-. My repeated request to Customer Care Executives gone in vain to restore my balance as earlier. Only thing they did by sending anaother message "As per your request Hallo Tune is unsubscribed". On 05 May at 0850 hrs at Park St Airtel Shoppe I lodged a complaint to 121 and the complaint no. is[protected], and I have been told that problem will be resolved at the earliest but after almost 24 hrs (total more than 36 hrs) needful has not been done. I feel very harrased and want the justice to be done.
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Aug 14, 2020Complaint marked as Resolved