[Resolved]  Airtel Prepaid — outgoing calls barred

outgoing call is barred

Airtel — Outgoing calls barred for hours together for wrong reason.

I have taken this Airtel postpaid sim around 15 days ago and using the sim extensively for making calls since then. My outgoing facility to call was barred today abruptly. After trying 121 for as many as 25 times from my cell where there is no menu option to speak to any customer care represantative or even Postpaid related issues in main menu, finally one of my friend tried to reach customer care through his phone. Ultimately i could manage to lodge a complaint and the reason they gave was simply amazing. They said due to zero usage of your sim, we have barred your outgoing call facility. This is just rediculous when i am using my phone day & night for making calls. I really doubt how their systems are maintained and how are they tracking the usage of individual customers. This looks completely mismanaged.
When i needed to call someone urgently, i was denied of making any calls for no genuine reason. This is completely unacceptable.
I wasted my precious working hours chasing to enquire whats wrong with my cell.
Please help!

gov.service — outgoing calls are barred

i hv taken 4 vodafone card in october 2008 and also provide the required document to the shiv mobile shoppie at dahanu from the said 4 cards one nos i.e. [protected] out going calls r barred from 10 days .The c.c. center reply us that due to non supply of documents the said nos. outgoing calls r barred . but i hv allready produce all required documents to the said shoppie and also on 15/03/2009 another set of documents i gave to the concerned shoppie but still the said nos out going calls r barred
it creates incovenience to me.
so pls do the need ful
waiting for u r queek reply
your
s.s.patil

AIRTEL PRE-PAID CONNECTION — Outgoing calls barred

Mobile no.[protected] outgoing calls are barred. the balance and validity is available. Please solve this problem urgently. thanks. the incoming calls are working.

AIRTEL/ Mobile — Calls barred on Mobile

I bought this pre paid connection from Mobile store at Cunnigham Road Bagalore on 26th of May. Submitted the documents on 27th of may. They barred the outgoing calls on 3rd June and incoming also on 5th June. Repeated followups with Air tel customer care and mobile store are not helping ( today is 22nd June). As per mobile store there it is a fault of Airtel as they do not collect the documents on time. He showed me the details also where Airtel has picked up the docs on 8th June. Airtel customer care is useless they have only one sentence to say they they have not received the documents. I even offered that I can fax the documents or email them but they do not accept. If there is some probelm betwenn Airtel and mobile store, why should a customer suffer. I have never seen such a customer un-friendly and hopless customer care. Can someone advise me how can I approach consumer forum and file a case. In fact I told them that I would approach consumer forum or write to Mr Sunil Mittal, but they were not perturbed.

i got a prepaid connection with mobile no.[protected] by submitted a prescribed form alongwith all the documents pertaining to my address proof and id proof. but outgoing services were often suspended for non-submission of relevant documents. how can i seek remedy for this deviation of the service provider

I am D.C. Joshi, 78 years old, having a airtel prepaid connection nos -[protected] for over 3 years which i took from Allahabad. I am on a vacation in Rajasthan now and suddenly I find my outgoing calls barred. I have balance of over Rs 400 of in my account. I did go to the Airtel Customer Care at Ganganagar, Rajasthan but was categorically told that it can be rectified from Allahabad only. Now I am stuck here without a telephone connection.

This is also to bring to your notice that i was not told or was sent any SMS regarding barring of my services which is highly unethical on part of Airtel, especially towards a SENIOR CITIZEN of the country.

Hope airtel rectifies its mistake at the earliest

Governments order to collect documents from the consumer is a good move but at the same time it is very frustrating for consumer's like me. I use an Airtel Prepaid connection, I had submitted documents when I first switched to Aritel connection. Again after the governemnts order, I submitted the documents again last fornight, subsequent to this I received atleast 10 calls from Airtel to verify my number and address, I thought this was it but today I was surprised to notice that all my outgoing calls were being routed to Airtel customer care and nobody was of help to me. I was in an emergency situation and had to call urgently but I could do so.

I atleast spoke to a dozen Airtel customer care rep's today and four team leads but none of them were able to help, They only trained to say "Sorry for the incovenience caused but there is a problem with our server" and that my number would be activated within four hours but even this did not happen.

Dear sir,
I am using Airtel for more than 2 years. My number is [protected]. Now a week ago, my outgoing calls were blocked on my number. I am a mumbai customer and in some other state at the moment. When i called the customer care, they tell me to resubmit my identification details which is not possible for me as i am out of mumbai.

I also updated my details at an Airtel gallery last year around november and using this no for more than 2 years without any problems. But without any reason i am being asked to re-submit the documents again (which are already with you) while i am on roaming an its not possible for me.

I hope you will look in to this matter and come up with a solution asap.

thanks

If a person submitted documents once while purchasing then he need not resubmitt.It was the duty of air tel dealar to obtain proper & right documents.IF DOCUMENTS ARE IMPROPE/WRONG /DOUBTFUL THEN AIRTEL/ MOBILE SERVICE PROVIDER SHUOD NOT ACTIVATE SIM CARD.
NO LAW SAYS THAT MOBILE USER SHUOLD SUBMIT DOCUMENTS AGAIN & AGAIN. THIS IS A HARASSMENT TO THE MOBILE USER.
THEY CAN DO REVERIFICATION WITH ORIGINAL DOCUMENTS THEY CAN'T ASK FOR ANOTHER COPY OF DOCUMENTS.
SOMETIME AIRTEL IS GIVING INCENTIVE SUCH AS SOME
FREE SMS / FREE CALLS WHY THEY ARE OFFERING INCENTIVE, IF IT(DOCUMENT SUBMITTING ONE MORE TIME) IS LEGAL REQUIREMENT.

TRAI SHOULD TAKE UP SUCH ISSUES IT WILL HELP MOB. CONSUMER.

Dear Mr Rakesh.
I've submitted my documents yesterday at an airtel relationship centre, but my outgoing calls are still blocked. Every other person is facing the same problem with airtel. When asked to customer care, they tell it's a new gov rule and all. So i want to ask, if it's a new gov rule then is it only applicable to airtel? not to vodafone, bpl, virgin, reliance or any other service provider? Now i am really fed up with the poor customer services you provide plus troubling your customers with such weird issues.

Still waiting for a positive response from your side.

thanks

Dear Sir,
I Bought Airtel postpaid connection [protected] in the name of Jayam engineering and tools-coimbatore in the Year 2007 .And in the year 2008 i changed the same to prepaid through the airtel dealer.SO Totally 4 years i m using AIRTEL without any trouble. Suddenly three months before AIRTEL disconnect my Out going calls and they asked for adress proof and i submitted to airtel office.

Still today my OG calls are barred and airtel inform that it is in the name of some other person Mr.Rathinaganesh who was no way connected with me. Due to 1.POOR RESPONSE & 2.LACK OF DESICION MAKING at AIRTEL I am in a deep trouble and helpless .And i dont know what is the benefit AIRTEL is getting by disconnecting a valuable customer like me.
Kindly help me in this issue.
•
Regards
V.Jeyabalaji
Sri subramanya college of engineering & tech
sukkamanaickenpatti
Palani tamilnadu
[protected] &* [protected] (*MTS number i bought due to this problem who are master in service and not like airtel)

Note:
When i informed my collegues and friends about this problem, everyone speak in a same language that now a days AIRTEL is giving a poor response when comparing to other competitive prepaids)

Airtel Prepaid — BANNING OF OUT GOING CALLS

SIR,

I have got an airtel prepaid connection and presently using it in J& K, Pulwama distt. As per the Govt guidelines i have to submitt fresh documents and photos as iam using a prepaid connection from kashmer. I had submitted all relevent documents regarding my connection almost one month back (10 Apr 11) but still my airtel out going calls are not yet activated. The local customer care failed to activated my out going calls or give a satisfactory replay.Since iam central govt employee i cannot move out freely and physically got to the airtel customer care to enquire about the same thing. please do the need full through your channedl

mob no-[protected]
name-Premjith yesudas