[Resolved]  Airtel Prepaid — 121 Customer Service worst

Please note that I have subscribed to Airtel Pre-Paid vide cell no. [protected] under the 1 year validity scheme. I am particularly impressed by your service especially in the remote areas where I have to move frequently for work. But I would like to point out a particular problem that I have been facing for some years now. The problem is the non-performance of Airtel tower stationed at my residential place at Brahmapur (Pin – 700096). The tower and connection seems to be ok when outside but once inside the residence the tower is almost non-existent. The "Cell Information Displays" sometimes the tower name as Boral, Palpara or Brahmapur with just 1 tower or select "Network Connection – Manual or Automatic".



With regard to this problem I have lodged a complaint with your "Customer Care – Executive" fully briefing him of the problems, who took down my complaint and assured me that the problem will be solved by your network team within the 1st week of November. But till date neither the problem has been solved nor have I received any updates on this issue.



I also had other Airtel connection but I had to disconnect the line for this very problem. Please arrange to fix the problem at the earliest as not only me but also others at my residential place are facing the same problem. I sincerely hope that this is my last complaint with regard to this matter.

Thanking you,

Regards,

Please note that I have logged a complaint with your AIRTEL Store at Park Street with regard to the subjected matter vide letter dated 14.11.2008. The executive at your store took down my complain (Service Request no #[protected] with a assurance that the preobem will be resolved within 7 working days i.e by 22nd November 2008.

But I am very sorry to say that till date the complain is yet to be attended or looked into. I have also mailed regarding the poor network service but no response have been received. This is really heartning and unexpected from a prestigious concern like you. Being such a big corporate house your first concern should be customer satisfaction which has been totally ignored. This type of response is totally unexpected and uncalled for.

Finally, I would like to know if the complain is going to be attended or not. If the problem cannot be solved please do intimate accordingly so that I can disconnect the line immediately.

Expecting your prompt and earliest response in this regard.

Regards

K Sankar Narayanan
M - [protected]/[protected]

Hi. The hello tune services with Airtel is so very very sad that i don't get words to explain. I have this problem every time with airtel. I opt for a hello tune and it will not be activated for two days. Again i call up the customer care people, they do not know how to solve it!! They say application is down always, when i say 'always', i completely mean it. Every time they have this problem. And the next thing is, I happened to call a customer care executive at around 5:30 pm on 30th July, 2009 from Bangalore, Old airport road, the person received the call, when i explained my problem, he said, application is down and without asking anything further, he cut my speech in between and said "thanks for calling airtel" and disconnected. Just imagine!! This shows the customer service from airtel. Trust me, i am regretting for using airtel. I see lot of my frenz happy with vodafone and i am planning to switch to it as well. If this continues, airtel will definitely lose its popularity. THIA IS RIDICULOUS!! And am really really annoyed with it. I have mentioned the details of my call in the above lines bcz I want a strict action to be taken against the person bcz he did not respect a customer. And I have heard these things being done to lot of other customers as well. Airtel, wake up. Now I do know how seriously is this complaint going to be taken bcz no problem of the customers are actually solved.

why my internet is very very slow and why i cannot download any video song software please solve my problem