[Resolved]  Airtel Prepaid — Phone Disconnection Thread

Airtel — illegal debit

I had not downloaded any game, etc. and a sum of Rs. 50 was deducted On contacting them, thjere was no response . My mobile no. is[protected]

Airtel — Thread

Dear sir,

My one number's payment is delay, Rajesh Chaudhary from No.[protected] is thread me reularly past one month.

so sir please take action

Laxmi
[protected]

Airtel Prepaid — balance is debited from the account with out any reason

once in a month this happens, Airtel deduct balance from account without any reason.i am fedup trying coustomer care ,but they are never on line.

Sir, my number is [protected] and in my number balance is deducted in my acount by wrong way without any service.
so please dont deduct balence in my acount and solve my complaint with best airtel service.
otherwise i complaint in TRAI.

Prepaid Mobile — unlawful charges debited

Dear Sir,
Please refer to my complian No.149617 to the TATA INDICOM people.They are very much reluctant to reply and give a suitable answer to my complain.I am enclosing the details.
I hope you as the governig authority shall intervene.
Thanking You,
Arun Sonthalia


Dear sir,
I have received your reply today.You have not taken care to clarify any of my queries mentioned in my complain.
1)There was a credit balance of around Rs 195 on the 7th April.I had mentioned in my complain that it may so happen that speed dial number 2 which had been prefixed by you people without giving it in my knowledge that it is for voice station may have been pressed by mistakenly by somebody.It can be very clear that after that number 2 speed dial being pressed the phone was kept lying and you people let it on the use mode till the balance was there.If I would have had a balance of Rs 600 then it would have been for 100 mins.The phone went off only when the balance became Rs 2.50.Generally when there is no conference n the phone from either side it automatically gets disconnected in 60secs or 90secs.Even if I had mistakenly dialed speed dial 2 it should have been switched off after 2 or 3 mins.I even do not know what this voice station is.You please let me know as to what did I hear or what did I speak during that 32mins.I believe you people are having record with you for atleast 30 days for security reasons.If you need any clarification you can call me at my phone number.if you have the same answer that it shall not be reverted you please let me know the higher ups where I can complain that is your superiors and ofcourse the TRAI.Please let me have the email address as to where i can write further.
Thanking You,
Arun Sonthalia

--- On Sat, 10/4/10, Nodalofficer Kolkata <Nodalofficer.[protected]@tatatel.co.in> wrote:


From: Nodalofficer Kolkata <Nodalofficer.[protected]@tatatel.co.in>
Subject: FW: Complain No-149617
To: [protected]@yahoo.com
Date: Saturday, 10 April, 2010, 5:05 PM


Dear Sir



Greetings from Tata Indicom!



As per your mail to our nodal desk dated 09 April,2010 regarding balance related of your Tata Indicom Number [protected],we would like to inform you that you are made a 1920 seconds call to voice portal No 12900 on 07-April-2010 at 11:05:03 AM and deducted Rs.192.00 from your account.



For any further query, please do call us on our 24-hour Call Center at 121 or e-mail us at Nodalofficer.[protected]@tatatel.co.in



Assuring you the best of our services at all times.





Regards,

Uma Roychowdhury

Nodal Officer-Kolkata






[protected][protected][protected][protected]

From: Arun Sonthalia [mailto:[protected]@yahoo.com]
Sent: Fri 4/9/2010 9:23 PM
To: Nodalofficer Kolkata
Subject: Complain No-149617



--- On Fri, 9/4/10, Arun Sonthalia <[protected]@yahoo.com> wrote:


From: Arun Sonthalia <[protected]@yahoo.com>
Subject: Complain No-149617
To: [protected]@tatatel.co.in
Date: Friday, 9 April, 2010, 9:18 PM

Dear Sir,

Please refer to your above mentioned complain number.I am sorry to state that a lady called me today at around quarter past three and she kept on repeating that I have dialled that voice station number and she concluded the things.

I would like to bring to your notice that voice station phone number is 12900 and I have not dialled these 5 digits.While delivering me the new handset way back 6 or 7 months I was never explained that there was a prefixed speed dial in number 2.It may so happen that somebody has pressed 2.If you can provide me the proof that I have dialled 12900 then I shall be convinced.

I am sorry to state that you people are making a mockery by putting these voice stations number in speed dials and trying to fish the customers hard earned money.Every now and then we receive atleast 3 to 4 calls a day to subscribe to various types of tunes and other things.I have never subscribed to anything and gives me a lot of pain that you never think while calling that what consequence it puts in my daily life and working.

Please confirm everything in writing regarding my complains.Please do not put a recorded like executive who does not understand how to resolve the queries.Its not a matter of Rs.192.Its like that I have been cheated by the TATA people.If I would have used that voice station number my balance would not have come to zero.That call terminated automatically after my balance was zero.

You are requested and advised to please look into the matter and reply to me to the earliest.

Arun Sonthalia

Airtel Communication Co Prepaid Customer — Illegal Debit Balance Amount

Respected Sir,
I am a customer of your Mobile service more than three year & My No is [protected] which connection I can use only for Mobile Internet Service. But on 26Th Jan 2011 My this Internet service was shutdown by Co & I believe that in Jamanagar Municipal Co. State Gujarat has cut off cable of Company's Mobile Tower due Problem With Local Municipal Co. So i can not complain in Company's customer care center.
But after three day i contact to customer care center where in charge reply me that my this Mobile Internet service will discontinue due to Minus Rs 10/- Balance in my account. when i reply him that which way my account balance is became in Minus Amount at that time call center call receiver reply me that you have activate F.M.Radio Mirchi Service in this Connection so his Charge rs 10/- for 7 day's debited in your account so i reply him that I have receive a SMS from Co. that this service was free of Coast then why you have debited amount from my account so she reply me that you have receive a call which charges was debited so i reply she that Incoming call charges is free of coast if it is not out of state & i have receive only a Company's Service Call which is not chargeable.
So she has connect my call with his senior officer who accepted my details & Offer me to Credited my service Day's for more Fifteen Day's. Which show's that this Company will debited any amount at any time on any Reason if customer complain about this Issue they are allready to ready to Credited any Amount or Service .It show's that Co.is not reply actual details which is prove that Co.has Illegally debited amount from my account
So i have decided to change Operator & I have Log in my Mobile No in TRAI Portability Facility Next day I receive a call from co. officer who will accepted all things & ready to Credited Internet Service Day in my account.
Yesterday on 2nd Feb at evening time i receive Co.Service SMS Showing that Co.has debited Rs 10/- For F.M.Radio Mirchi. & Deactivated my Mobile No so i can not complain in customer care Center without Recharge my Account. So i Try to Recharge my Account but due to deactivated my Mobile No it is not Possible.
so i have Doubt that i can not get Benefit of My No Portability facility Due to deactivated my this Mobile No.

respected Sir,
as per your details NO Any Officer or Employer of your Company has Meat Me or Contact about my complain So i Disagree with Your Reply.

Warm Regards
Suresh Dhokai

To: Nodalofficer (Uma Roy Chowdhury)
TATA Teleservices Ltd
Kolkata


Sub:Surrendering o[censored]nserviceable handset and mobile set
Respected
Madam,
This is to inform you that I Subir Sarkar want to surrender the mobile of no.[protected] and my walky of no. 65350405is out of service since 15th and 60 days respectively. we lodged a complaint against this. My walky was not working since 60 days as mentioned earlier in 121. Inspite of lodging a complaint no neccessary action was taken. One of the customer care executives came to my house and issued a receipt regarding this problem and informed us that we need to go to saltlake to exchange the walky which is not possible for me. Informing that also didn't help. During buying, the dealer assured us that if any problem occurs in the handset or in the mobile set action will be taken promptly. But that did not happen and they are counting the bills for my unserviceable mobile set and hand set unnecessarily.As your customer service didn't take my problem seriously i want to surrender my sets within 3 days and according to my bill whatever payment is due i will pay it. In the beginning the payment you have taken as deposit for the hand set and mobile set i want it back. If you do not take my matter seriously then i will directly go to the consumer forum.
I, therefore want to surrender my hand set and mobile set. I hope that this request will be granted promptly.