[Resolved]  Airtel Prepaid — charges for calling customer care

This is very bad on part of Airtel to charge moeny for speaking to the customer care. I had a new prepaid connection on Airtel and just wanted to know some information on my plan and hence called the customer care @ 121. The person responded saying we are retrieving the plan information and informed me wait for 2 mints. Later he again says the system is very slow and need 2 more minutes. Then his final word was "We are unable to retrieve the information. Hence we are transfering the call to our supervisor." After 2 more minutes on hold, supervisor says "We need 2 minutes to retrieve the info." Later after 2 mints, I get a response "Sorry Sir, we do not have the information. You need to call 121 instead of 198." When I responded "Hello supervisor. For you information, I have called 121", supervisor responds saying "Gimme 2 minutes sir. We are retrieving the information." Later he reveals my actual plan details.

I believe Airtel is really charging money rediculous manner.

airtel charging for customer care call. we r not calling out lover. we just need clarifications for our plans.as a customer we have right to information. we are paying 4 rs service charge for 10rs card. where is all that money going? is airtel so poor not to afford to customer call centres?? airtel should immediately look into this and scrap the plan of customer care charges.

pathetic service from airtel...

Airtel — customer care call charges

Disgusting from Airtel

Inspite of TRAI denial airtel is charging 50 paise for customer care calls, how cheap is this for service provider like airtel. And what TRAI is doing are they sleeping or they have taken huge amount of BRIBE for this.

Customer calls customer care for some issues and if Airtel charges money to solve this issue then y the hell they take monthly rental, give us our rental back.

Its an open BRIBE from Airtel that they ask money to solve customer issue (PAISA DO TABHI KAM HOGA).

And TRAI IS SLEEPING WAKE UP TRAI. Is it TRAI showing that they are helpless and cant do any thing or youll part of BRIBE.

CHEAP, DISGUSTING, SHAMELESS act from airtel and same for TRAI

the calls to the customer service is getting charged, we are not
calling because we enjoy to do it, but we call as your service is
and on top of it its getting charged. We as the citizens of INDIA criticise it and wants actions to be taken...

Airtel stinks as much as the dung does. screw airtel switch your providers.

AirTel — COST FOR CUSTOMER CARE

IF I CALL CUSTOMER CARE THEY CHARGED 50PAISE FOR EVERY CALL. CUSTOMER CARE IS THE TOLL FREE NUMBER ONLY.

Airtel is gonna know the value of customers when MNP comes.

Airtel will have to pay for its mistake. Charging a customer to speak to somebody regarding their own product is not acceptable. This shows that Airtel is avoiding its customers. If this is going to happen the Airtel will see a drastic decrease in its customer base. I personally have 5 postpaid airtel connections and if i have to pay for my calls to speak to somebody from the company then i will without fail switch my service provider.
My sincere request to all Airtel users -- " PLEASE SWITCH YOUR SERVICE PROVIDER IF AIRTEL STARTS CHARGING ITS CUSTOMER FOR CALLING THEM AS IT SHOWS THAT AIRTEL IS TRYING TO AVOID ITS CUSTOMERS AND ALSO WANTS TO MAKE MONEY "

I definitely agree with all the above. This service from Airtel is pathetic. As it is Airtel Customer Service is Pathetic as they have outsourced it to a pathetic company called Hinduja TMT whcih of course none from Airtel would agree with. And now as if they are doing their customers a great favour and that the customers are reaching heaven they are charging us to ecperience the so called heaven whch is actually a load of crap...

AirTel — Charging for calling customer care

Hi,

I have a postpaid Airtel mobile connection. When I called customer care I heard an automated voice and came to know that nowadays they are charging the customers who call Airtel customer care @ 121. This is ridiculous, nowadays mobile calls are becoming cheaper and these guys are charging us when we call customer care.

Regards
Karthik

Airtel — To Complaint About Customer Care Call Charges

Airtel will charge for customer care call for 3 mins they charge 0.50 paisa but the computer recorded call transfer our call to the executive call charges timing will start but the call will not quickly attend by the executive call will put on hold for long mins for that mins also will have charges for me an also for all why we have paid for that call holding .if they charge for call holding they will to improve their services .

I disconnected my call to customer care when the automated voice announced the 50 paise per 3 minute charge. I was appalled! This is pathetic! I am not able to call landline phones from my mobile, and do I have to pay Airtel to know why? This is horrible business policy, devoid of ethics, and devoid of brains. First I have ditched Reliance and taken an Airtel connection. Now I will ditch Airtel. Not worth my pennies.

Dear Friends, The airtel has seem to be playing games with their customers...As per TRAI 's regulation they have to provide the customer care free...So they have done the trick that old customer care they have made charged and they have either created a new number or other number i.e 198, which is free, so all customer please dial now 198 insted of 121 as free customer care and if they fail to provide the servise register complain against them there and then and then take complain number...

Airtel — Call charge on Customer care calls

Today I made call at airtel coustomer care... and after listening to all the Options for 5 mins, I got through to the Costomer care executive. It was Okay kind of feedback, I received and like before they were unable to help us...
I need to point out few quality changes that can be made for the the coustomer benifit and quick response and resolution.
1. Cut the IVR options short. You people might have time to make us listen to whole bla bla things. But not at the cost of the energy of the coutnry. You might record an whole essay and eat up batteries for your self introduction, but not on the cost of the electrcity charges of the coustomer that you are wasting.
2. Why there are IVR options..when ultimately all the calls are landing to the CC executive. I mean what you want to earn with that ? ... want to earn time by making people wait...? Is it ?.. If you can apply common sense. Are you really earning time? Making people wait ??
3. Can we have options like speak to tak ? that mean if we need to tak abt the bill we will say ... Bill Payments... and if about say Ineternet..we will say Internet after a beep or something.
4.And last but not the least request, Please dont deduct money at Costomer care calls....

This is totally against the right of customer. I can't buy a product for whose service i have to pay. I have been with airtel from last 6 years and looking to change to other provider now. Only reason: I have to pay for calling customer care.

completely agreed ..what a pathetic move adopted by the leading telecom companies...surely I will go for Videcon or tata atleast they have not adopted this most risky marketing strategy.

it is unconstitutional move adopted by Leading telecom companies

This is from Airtel. Definitely the charges are not concluded for customer care services. Who claims this bad idea for airtel

Airtel/ Prepaid — Charges for calling in customer care service

This is ridiculous that air tel is still charging to the customer service calls even if lot of people complained about this. Nobody cant stop this? Then what is the use of this forum.