Airtel Prepaid Ll And Net — Rate cutter and customer care | |||
Sir, I was using airtel prepaid ([protected]) for the past 3 years. I use to put rate cutter for msgs and calls usually. Recently I put a rate cutter for Rs 147. For that rate cutter normally 7500 msgs free for all local & national sms any mobile.But this time when i did that, airtel started charging 0.1p for other mobiles. When i called customer care they are saying they changed the plan and intimated all customers and dealers. But I checked with some more dealers also nobody is knowing this at all.Everybody is following the same old plan and guiding the customers. This is a real cheat by airtel. If they really changed the plan, it should be intimated properly to all. As no body is knowing this and putting rate cutters,they are losing their money and we cant do anythg for 3/6 months.They should refund the money back to all who used the rate cutters.There is of no use in putting that. Another issue is i am using landline and net connection also. My net is not working for the past 4 days. That's too bad customer service.The call is charge 1Re for every 3 min.First when you call it will ask you to enter all your details like ph number all those stuff. After entering all, the customer care rep will again ask all ur details. I asked that rep why ur asking all i have already informed all in IVR. He is saying that u have 2 ask 121 for that and he cut the call and left without even listening me.His name is sambath.Again I called them and i told i wanted to complain abt ur rep, another fellow attended that and asked what u wanna complaint and reg whom.(may be that guys frd) and i said i wanna spk 2 ur superior.He made me 2 wait for 30min and later only he connected me.That manager(Balamurali krishna) told simply he will chk with the voice recorder and get bk 2 me.But no action from their end even after 3 days. Such a worst scenario is happening in airtel.I am going to switch both my prepaid and net to some other good network where they are really taking care of my needs.Please dont go for airtel in any case - public beware of airtel. Was this information helpful? | |||
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Rate cutter and customer care
Sir,
I was using airtel prepaid ([protected]) for the past 3 years. I use to put rate cutter for msgs and calls usually. Recently I put a rate cutter for Rs 147. For that rate cutter normally 7500 msgs free for all local & national sms any mobile.But this time when i did that, airtel started charging 0.1p for other mobiles. When i called customer care they are saying they changed the plan and intimated all customers and dealers. But I checked with some more dealers also nobody is knowing this at all.Everybody is following the same old plan and guiding the customers. This is a real cheat by airtel. If they really changed the plan, it should be intimated properly to all. As no body is knowing this and putting rate cutters, they are losing their money and we cant do anythg for 3/6 months.They should refund the money back to all who used the rate cutters.There is of no use in putting that.
Another issue is i am using landline and net connection also. My net is not working for the past 4 days. That's too bad customer service.The call is charge 1Re for every 3 min.First when you call it will ask you to enter all your details like ph number all those stuff. After entering all, the customer care rep will again ask all ur details. I asked that rep why ur asking all i have already informed all in IVR. He is saying that u have 2 ask 121 for that and he cut the call and left without even listening me.His name is sambath.Again I called them and i told i wanted to complain abt ur rep, another fellow attended that and asked what u wanna complaint and reg whom.(may be that guys frd) and i said i wanna spk 2 ur superior.He made me 2 wait for 30min and later only he connected me.That manager(Balamurali krishna) told simply he will chk with the voice recorder and get bk 2 me.But no action from their end even after 3 days. Such a worst scenario is happening in airtel.I am going to switch both my prepaid and net to some other good network where they are really taking care of my needs.Please dont go for airtel in any case - public beware of airtel.
Sir,
I was using airtel prepaid ([protected]) for the past 3 years. I use to put rate cutter for msgs and calls usually. Recently I put a rate cutter for Rs 147. For that rate cutter normally 7500 msgs free for all local & national sms any mobile.But this time when i did that, airtel started charging 0.1p for other mobiles. When i called customer care they are saying they changed the plan and intimated all customers and dealers. But I checked with some more dealers also nobody is knowing this at all.Everybody is following the same old plan and guiding the customers. This is a real cheat by airtel. If they really changed the plan, it should be intimated properly to all. As no body is knowing this and putting rate cutters, they are losing their money and we cant do anythg for 3/6 months.They should refund the money back to all who used the rate cutters.There is of no use in putting that.
Another issue is i am using landline and net connection also. My net is not working for the past 4 days. That's too bad customer service.The call is charge 1Re for every 3 min.First when you call it will ask you to enter all your details like ph number all those stuff. After entering all, the customer care rep will again ask all ur details. I asked that rep why ur asking all i have already informed all in IVR. He is saying that u have 2 ask 121 for that and he cut the call and left without even listening me.His name is sambath.Again I called them and i told i wanted to complain abt ur rep, another fellow attended that and asked what u wanna complaint and reg whom.(may be that guys frd) and i said i wanna spk 2 ur superior.He made me 2 wait for 30min and later only he connected me.That manager(Balamurali krishna) told simply he will chk with the voice recorder and get bk 2 me.But no action from their end even after 3 days. Such a worst scenario is happening in airtel.I am going to switch both my prepaid and net to some other good network where they are really taking care of my needs.Please dont go for airtel in any case - public beware of airtel.
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Airtel — Rate cutter does not work
I am having problem with airtel. my booster card Rs.97 doesn't work, even though i registered complaint sill no action is taken, and the fools working in customer care is not giving me proper response, and not attending my call.. if it continues i will have to complaint on consumer court. my number is [protected].