[Resolved]  Airtel Prepaid — Bikini rich alerts

Address:Wayanad, Kerala

I have registered a complaint earlier that I have been recieving BIKINI RICH ALERTS FROM AIRTEL messages in my phone number [protected] and I am being charged Rs.3 whenever I recieve the message.I recieve this message from AD-54321 .
I got a call from an airtel cutomer care official from delhi.HE informed me that no service have been activated on my number.
BUT the very next day I RECIEVED THE SAME MESSAGE.An importent fact is that i recieve this message wheneveri have enough cash to be deducted from my account.If i have cash in my account, i recieve it everyday and I get charged Rs.3.
Now in total,including today; I have ben charged a total sum of RS.25.
I WOULD LIKE TO GET THIS PROBLEM RECIEVED AS FAST AS YOU CAN>AND PLEASE RESTORE THE MONEY I LOST FROM MY PHONE.
After the last call I recieved from the customer care officer from Delhi; Whenever I try to contact customer care service via 121, the call gets diconnected after the computer says "your call is transferred to the customer care officer".
I hve been using an IDEA sim card for years and they have never gave me such trouble.
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Aug 13, 2020
Complaint marked as Resolved 
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i am dr pankaj goyal from delhi, pitampura. bought a prepaid connection [protected] around three weeks back. u people disconnected the number and on enquiry i was asked to submit my documents again .i submitted all fresh copy of documents to ur office in sector 3 rohini in front of m2k rohini and was assured thr connection in two days. but it was still not functioning after 4 days and i went to that office agsin- i was told it will be on in ten min - no connection again, i went again-i was told it will be on in an hour- again not functioning, next day again i went twice and i was told arrogantly that they have done there job and they do not know why it is not on and they have sent the mail and they can not do anything more. i tried on ur [protected] customer care several times and every learned person there told me that they have not recieved my documents and can not help me and asked me to wait for connection to senior who never picks up the phone-i tried all nodal officers numbers but they all are too busy to pick my unimportant call- waisted whole day on ur stupid connection which i could have utilised in treating my patients- feel like changing to other network- but told that it will be possible after 3 months of current provider usage. approaching u is like like breaking head with walls. u r big gods sitting somewhere and nowhere and we are big to see ur adds and try ur services. nobody is answerable from ur side. this mail also will be of no use i am sure- but after this much trauma i will ensure some legal action to ur company.

dr pankaj goyal

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