[Resolved]  Airtel Prepaid — Unauthorised Balance deduction

AIRTEL LIFELONG PREPAID — GPRS and VAS Service

AIRTEL CUSTOMER CARE ANS GPRS /VAS IS HOPELESS.
NO CONFIRMATION MESSAGE IS RECIEVED FOR SERVICE ACTVATION BUT MONEY IS DEBITED WITHOUT FAIL.
I CAN'T USE BUT I HAVE TO PAY. I HAVE LOST ABOUT 200 RS TILL DATE.
CHECK FOLLOWING MAILS THAT I SENT OT REACH AIRTEL CUSTOMER CARE. IHAVE RECIEVED ACKNOWLEDGEMENT BUT NOT RESOLUTION.
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MAIL DATED - 08/19/2008 07:39 PM
It is very sad to have such poor service from Airtel, one of India's largest cellular service provider.
Still waiting for reply...(Already recieved your auto generated reply about 30 hours before).
What about resolution?
[protected][protected][protected][protected]
MAIL DATED - 08/18/2008 03:20 PM
Airtel Customer Care,

I am using Airtel Number - [protected].I am frequently debited for VAS, whereas I am never able to use these services.
After sending GPRSACT to 511, I get Acknowledgement - "Your Request has been Registered Successfully, You will recieve a confirmation SMS within 4 Hrs". But I never get any Confirmation message.

To my surprise on the next day money is debited without any usage.Next time even when I try to call 121 for enquiry, I cannot reach customerCare. I get no reply when I call 121 from Mumbai.Also after sending GPRSDEACT to 511, I get Acknowledgement .But I never get any Confirmation message.

Recently I have changed my Mobile model.Hence I approached Airtel service Centre, behind Suhkwani Campus, Near Kala Sagar Hotel, Pimpri-411018, to get more information and to get NOP and GPRS settings for NEW handset Model.But found no fruitful information.Attend took down my number stating, she would call back to provide details as network was down, when i visited; but never called back.

I visited your website but could not find fruitful information.
Today I am again debited for VAS charge 15 Rs / -

In brief, I am very dissappointed with GPRS service.I request you to provide me proper steps to configure, activate and deactivate NOP and GPRS services for Handset Spice D88n and Windows XP.Please let me know the charges for same. (Maharashtra Circle, Mumbai).


If required call on [protected].

I have a prepaid Airtel connection : [protected]. My mom carries this phone only for safety reasons & barely makes any outgoing calls. However, the Airtel no. is under my name and I have a lifetime connection, & once every 6mnths, would top-up by Rs. 200-Rs.300. However, Airtel deducts Rs.3 everyday, at least 3 times for some VAS download. I do not even have GPRS activated. I spoke with customer service a couple of times and they are not lack product knowledge but are also very rude and impolite. They did not even let me speak to a manager or immediate superior.
Infact, I was so frustrated with their services that I had no other option but to opt for disconnection of services via sms.
Will you please help me to restore my balance and unsubscribe me from any special services whatsoever with immediate effect.

I am using Airtel mobile i have not subscribed for using any value added service but airtel activeted directly. and your custmer care no. 123 is also not responding, kindly dicontinue the sheroshayari, jockes cricket and hello tunes ( value added service ) on my mobile.

Airtel Prepaid — Unauthorised Subscription

The Airtel is subscribing to services without any authorization and deducting amount from the prepaid balance. It happened to me several times

Dear sir
please check the bellow number detail ( Name & Address)

mob. [protected]

Airtel Prepaid — AMOUNT LESS IN BALANCE

Dear Sir,

I have a connection of Airtel with the no of [protected] in this no.
I have charged 20/- without any service activation i call coustomer care and he satisfied me that they refund amount in maximum 6 hrs.
but they not refund so i complain against airtel.

sir please refund the amount from airtel.

Thank You
Tarun Gautam
[protected]
[protected]

Airtel Mobile Prepaid — Unauthorised subscription

Ajay Kumar
Mb No. [protected]


1. Subscription of Rs 30.00 for caller tunes without any request and prior information.
2. On special offer 350 min talk time for Rs 130.00 recharge, only 300 min was given with validity of 27 may 11 wherever 16 min was reduced with in 300 min only prior expiry date.
3. Rs 30.00 was deducted from balance after complained made consumer on line airtelwebsite vide comp no. 7138 and 7244 both dated 18 May 11, the reason till now I am not aware
4. Rs 10.00 was deducted around[protected]h for some sort of game as per message rcvd without any request.
5. This is despite I never ask for any calle rtune or any kind of extra facilities on any mobile.
6. Once approx 3-4 month before such type of complained I have done from my mobile and was threaten by your help line that if I talk more they will go to any extent, namely Vijender/ Vijay from chenai reason that I think has given false identity.


It is therefore requested that kindly look in to the matter, and refund my amount app. Rs86.00 immediately

Thanking you,

Ajay Kumar

Should be banned view attitude of companies worker is worst

Airtel — unauthorised balance deduction -pre paid connection --air tel mobile

un authorised deduction tadka live -----my efforts to unsubscribe is not suceeding.


kindly intervine


mobile no --[protected]

Dear Sir
Please unsubscribe the Games Mania service PlZ

I have prepaid mobile connection and my no. is [protected] . From the past few days, after incoming call also amount is deducted from my balance amount or without making any call, amount is deducted . I am your old custommer and all our family members are airtel custommers, using airtel mobile and airtel landline connection.

Pl. look inti it and reverse the amount if excess deducted.

Regards.

sharvan Mahajan

E.Mail : [protected]@yahoo.com

My Airtel Prepaid mobile no is [protected]. Airtel Co. has deducted unauthorised amount of Rs 98/- from my balance in the first week of Dec 2011. I recharge my mob on 01/02 Dec 2011 for Rs 111/- I have already subscribed roaming charges for 1 yr. I have received only two incoming roaming calls of Approx 3 & 4 minutes each. After checking the balance its come to the notice my all balance has been left out. Only Rs 1/- is left in my acct as balance. You are requested to instruct the Air Tel Co to credit the amount in my account and not to do such type o[censored]nwanted/baseless deduction. I have not subscribe any facilities.

My e-mail ID is- [protected]@gmail.com