[Resolved] Airtel Prepaid Mobile Connection — Inability to lodge complaint at Airtel | |
Dear sir, I have lost my mobile on 22 Mar 10. I had airtel prepaid connection. I want to register complaint and block my sim. I tried to contact airtel customer care to register my request. I was informed that as I was calling from my corporate no. I must try with some other no and contact customer care on [protected] however on calling I was directed by computer generated voice instructions to contact 198 and further to 121. Finally I could not reach any customer care executives. My complaint can not be taken by any other means. It is requested that the correct procedure may be informed or any tele no where i can contact executives to lodge request may be provided by airtel. With thanks Umesh patkar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
DEAR SIR
I HAD BEEN HOLDING A AIRTEL MOBLE NO.[protected] AND SUBSEQUENTLY SURRENDERRED AS THE PROMISES GIVEN AT TIME OF TAKING SERVICES OF THE AIRTEL WAS NOT MAINTAINED BY THE FIRM. AIRTEL. REPR5ESENTATIVE OF THE FIRM AIRTEL WAS TOLD ME WHILE ACCEPTING THE SCHEME OF RS. 299/- pm THAT THERE WILL NO HIDDEN CHARGES AND NO EXTRA PEMENT WILL BE CHARGED ON ANY ACCOUNT. BUTWHILE BILLING THEY CHARGES ME 1250/- TOWARDS THE ONE TIME CHARGES FOR WHICH I HAVE NEVER AGREED AND IT WAS NEVER TOLD ME AT TYHE TIME OF EXPLAINING THE SCHEME. CUSTEMOR CATE AND OTHER REPRESENTATIVE ARE HARRASING ME BY MAKING FREQUENTLY CALL AT MY HOME AND MY CELL ASKING FOR THE PAYMENT WHICH RESUL IN DISTURBING IN MY DAILY ROUTING LIFE PUTTING ME UNDER UN DUE STRESS AND MENTALLY TORTURRED IN SPITE OF EXPLAINING THE FACT THEY STILL BEHIND ME TORTURING FOR THE PAYMENT BY MAKING CALLS AT ANY TIME ANY DAY. THE SAID ACCOUNT WAS CLOSED BY CLOSURE ID NO. 29808079 WHICH PROVIDED BY AIRTELL REPRESENTATIVE AND SAID THAT ACCOUNT HAS BEEN CLOSED AND THERE IS NO PAYMENT OUTSTANDING AGAINST SAID NO. I.E. [protected] BUT STILL THEY PROVIIDING AND ISSUING ME A INVITATION FOR CONCILATION THROUGH dEI AND aSSOCIATES VIDE nO. AIRTEL-MUMBAI/MAR-10/91567 DATED 25/03/2010 WHICH A EXAMPLE OF HARRASEMENT BY ISSUING A NOTICE THROUGH ADVOCATE WHEN I HAVE EXPLAINED ALREADY THE FACT ABOUT THE CELL AS EXPLAINED BELOW TIME TO TIME. PL LOOK IN TO THE MATTER AND FINISH THE ISSUE FOR EVER. THANKING U
Forwarded message[protected]
From: ajamtulla pathan <[protected]@gmail.com>
Date: Thu, Feb 11, 2010 at 6:04 PM
Subject: Re: Outstanding Airtel Payment
To: "Recovery.[protected]@airtel.in" Recovery.[protected]@airtel.in
Ref:- Airtel-Mumbai/Mar-10/91567 dated 25/03/2010
Kind Attention Subhash Rathod and Shri Sachin Patole.
THANKS
FIST INSTANT I WOULD LIKE TO INFORM U THAT MATTER regarding Airtell payment for cell No. [protected] WAS DISCUSSED WITH SOME O[censored]R CUSTMER CARE SERVICES GENTLEMAN LONG BACK AROUND NOV.END 0F 2009 AND HE ALLOTTED ME A ACCOUNT CLOSURE NO. 29808079 SAYING THAT SERVICES OF MY ABOVE REFERRED PHONE NO. [protected] HAS BEEN DISCONNECTED FOR EVER AND TERMINATED THE SERVICES AND THERE IS NOTHING IS PENDING AGAINST THE SAID AIRTEL NUMBER REFERRED TO ABOVE MOBILE.
I WANT TO DRAW UR ATTENTION TO THE DISCUSSION HAD WITH UR REPRESENTATIVE (SWATI, AASHID, HARSHAD AND OTHERS WHILE EXPLAINING THE SCHEME OFFER O[censored]R AIRTEL SERVISES AN AMOUNT OF RS. 500/- WAS TAKEN FR ME THROUGH MONEY COLLECTION AGENT FOR THE SERVICES AND THEY CONFIRMED THAT THERE R NO HIDDEN COST OR ANY OTHER CHARGES TO BE PAID IN FUTURE FOR THE SERVICES AS THIS IS A SPECIAL SCHEME OFFER FOR A TIME BOND PERIOD AND THE SAME SCHEME WILL NOT BE AVAILABLE IN FUTURE. I HARDLY MADE FEW CALLS FROM THE NUMBER OFFERED TO. ME AND I HAVE NOT EVEN USE MORE SERVICES OR MADE ANY MORE CALLS FOR THE CELL FOR WHICH I HAVE MADE ONE TIME PAYMENT OF RS. 500/- AS REQUESTED BY THE REPRESENTATIVE TO START THE SERVICES. WHEN I SAW THE BILL THERE WAS A CHARGES (HIDDEN ) OF ABOUT RS. 1250/- WHICH WAS CHARGED FOR ONE TIME FOR SERVICE FOR WHICH I WAS NOT AGREED AT THE TIME OF ACCEPTING UR SERVICES AND EVEN NOT AFTER THE SERVICES STARTED BY U. AS IT WAS COMMITTED BY UR REPRESENTATIVE SWATI THAT THERE WILL BE NO EXTRA HIDDEN CHARGES ON ANY ACCOUNT ONLY BILL PAYMENT OF THE CALL MADE R TO BE PAID. AND I AGREED FOR THE SAME AND NOT FOR ANY EXTRA ADDITIONAL HIDDEN CHARGES WHICH THE AIRTELL CHARGED ME AND REPEATEDLY ASKING ME TO PAY THROUGH SO MANY AGENT AND DISTURBING MY ROUTING LIFE STYLE AND ALSO TO MY FAMILY MEMBERS FOR PAYMENT FOR WHICH I HAVE NEVER AGREED TO PAY. WHEN I HAVE BEEN PROVIDED THE ACCOUNT CLOSURE NUMBER THEN WHY THIS TYPE OF TORCHURING EMETHODS ARE ADOPTED BY THE FIRM WHICH VOILATING THE RULES FOR MADE BY THE RBI THE COSTOMERSTHAT'S ALL. NOW I NEED REFUND OF SOME BALANCE AMOUNT OUT OF RS. 500/- WHICH I PAID AND NOT UTILISED UR SERVICES AND REQUESTED TO STOP THE SERVICES.
PL REFUND THE MONEY AND AS PER THE CLOSURE ID REFERRED TO ABOVE SERVICES WERE TERMINATED AND ACCOUNT WAS CLOSED.
PL ONCE AGAIN I AM REQUESTING TO CLOSE MY ABOVE ACCOUNT AS PER THE CLOSURE ID AND REFUND THE BALANCE AMOUNT OF OF RS. 500/- WHICH I PAID TO U FOR MAKING CALLS FROM CELL
REGARD TO ALL
AND HOPE THAT PROPER ACTION WILL BE TAKEN
AMK PATHAN [protected]
On 2/11/10, Recovery.[protected]@airtel.in <Recovery.[protected]@airtel.in> wrote:
Ref: A/c. No. [protected] Cell No. [protected]
Dear Sir/Madam,
We wish to draw your attention to the outstanding of Rs. 1252.86 /- in your account referred above.
In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.
However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.
Please do not reply to this mail, feel free to get in touch for any queries on [protected] or email ID :- ashish6.[protected]@airtel.in
I HAD BEEN HOLDING A AIRTEL MOBLE NO.[protected] AND SUBSEQUENTLY SURRENDERRED AS THE PROMISES GIVEN AT TIME OF TAKING SERVICES OF THE AIRTEL WAS NOT MAINTAINED BY THE FIRM. AIRTEL. REPR5ESENTATIVE OF THE FIRM AIRTEL WAS TOLD ME WHILE ACCEPTING THE SCHEME OF RS. 299/- pm THAT THERE WILL NO HIDDEN CHARGES AND NO EXTRA PEMENT WILL BE CHARGED ON ANY ACCOUNT. BUTWHILE BILLING THEY CHARGES ME 1250/- TOWARDS THE ONE TIME CHARGES FOR WHICH I HAVE NEVER AGREED AND IT WAS NEVER TOLD ME AT TYHE TIME OF EXPLAINING THE SCHEME. CUSTEMOR CATE AND OTHER REPRESENTATIVE ARE HARRASING ME BY MAKING FREQUENTLY CALL AT MY HOME AND MY CELL ASKING FOR THE PAYMENT WHICH RESUL IN DISTURBING IN MY DAILY ROUTING LIFE PUTTING ME UNDER UN DUE STRESS AND MENTALLY TORTURRED IN SPITE OF EXPLAINING THE FACT THEY STILL BEHIND ME TORTURING FOR THE PAYMENT BY MAKING CALLS AT ANY TIME ANY DAY. THE SAID ACCOUNT WAS CLOSED BY CLOSURE ID NO. 29808079 WHICH PROVIDED BY AIRTELL REPRESENTATIVE AND SAID THAT ACCOUNT HAS BEEN CLOSED AND THERE IS NO PAYMENT OUTSTANDING AGAINST SAID NO. I.E. [protected] BUT STILL THEY PROVIIDING AND ISSUING ME A INVITATION FOR CONCILATION THROUGH dEI AND aSSOCIATES VIDE nO. AIRTEL-MUMBAI/MAR-10/91567 DATED 25/03/2010 WHICH A EXAMPLE OF HARRASEMENT BY ISSUING A NOTICE THROUGH ADVOCATE WHEN I HAVE EXPLAINED ALREADY THE FACT ABOUT THE CELL AS EXPLAINED BELOW TIME TO TIME. PL LOOK IN TO THE MATTER AND FINISH THE ISSUE FOR EVER. THANKING U
Forwarded message[protected]
From: ajamtulla pathan <[protected]@gmail.com>
Date: Thu, Feb 11, 2010 at 6:04 PM
Subject: Re: Outstanding Airtel Payment
To: "Recovery.[protected]@airtel.in" Recovery.[protected]@airtel.in
Ref:- Airtel-Mumbai/Mar-10/91567 dated 25/03/2010
Kind Attention Subhash Rathod and Shri Sachin Patole.
THANKS
FIST INSTANT I WOULD LIKE TO INFORM U THAT MATTER regarding Airtell payment for cell No. [protected] WAS DISCUSSED WITH SOME O[censored]R CUSTMER CARE SERVICES GENTLEMAN LONG BACK AROUND NOV.END 0F 2009 AND HE ALLOTTED ME A ACCOUNT CLOSURE NO. 29808079 SAYING THAT SERVICES OF MY ABOVE REFERRED PHONE NO. [protected] HAS BEEN DISCONNECTED FOR EVER AND TERMINATED THE SERVICES AND THERE IS NOTHING IS PENDING AGAINST THE SAID AIRTEL NUMBER REFERRED TO ABOVE MOBILE.
I WANT TO DRAW UR ATTENTION TO THE DISCUSSION HAD WITH UR REPRESENTATIVE (SWATI, AASHID, HARSHAD AND OTHERS WHILE EXPLAINING THE SCHEME OFFER O[censored]R AIRTEL SERVISES AN AMOUNT OF RS. 500/- WAS TAKEN FR ME THROUGH MONEY COLLECTION AGENT FOR THE SERVICES AND THEY CONFIRMED THAT THERE R NO HIDDEN COST OR ANY OTHER CHARGES TO BE PAID IN FUTURE FOR THE SERVICES AS THIS IS A SPECIAL SCHEME OFFER FOR A TIME BOND PERIOD AND THE SAME SCHEME WILL NOT BE AVAILABLE IN FUTURE. I HARDLY MADE FEW CALLS FROM THE NUMBER OFFERED TO. ME AND I HAVE NOT EVEN USE MORE SERVICES OR MADE ANY MORE CALLS FOR THE CELL FOR WHICH I HAVE MADE ONE TIME PAYMENT OF RS. 500/- AS REQUESTED BY THE REPRESENTATIVE TO START THE SERVICES. WHEN I SAW THE BILL THERE WAS A CHARGES (HIDDEN ) OF ABOUT RS. 1250/- WHICH WAS CHARGED FOR ONE TIME FOR SERVICE FOR WHICH I WAS NOT AGREED AT THE TIME OF ACCEPTING UR SERVICES AND EVEN NOT AFTER THE SERVICES STARTED BY U. AS IT WAS COMMITTED BY UR REPRESENTATIVE SWATI THAT THERE WILL BE NO EXTRA HIDDEN CHARGES ON ANY ACCOUNT ONLY BILL PAYMENT OF THE CALL MADE R TO BE PAID. AND I AGREED FOR THE SAME AND NOT FOR ANY EXTRA ADDITIONAL HIDDEN CHARGES WHICH THE AIRTELL CHARGED ME AND REPEATEDLY ASKING ME TO PAY THROUGH SO MANY AGENT AND DISTURBING MY ROUTING LIFE STYLE AND ALSO TO MY FAMILY MEMBERS FOR PAYMENT FOR WHICH I HAVE NEVER AGREED TO PAY. WHEN I HAVE BEEN PROVIDED THE ACCOUNT CLOSURE NUMBER THEN WHY THIS TYPE OF TORCHURING EMETHODS ARE ADOPTED BY THE FIRM WHICH VOILATING THE RULES FOR MADE BY THE RBI THE COSTOMERSTHAT'S ALL. NOW I NEED REFUND OF SOME BALANCE AMOUNT OUT OF RS. 500/- WHICH I PAID AND NOT UTILISED UR SERVICES AND REQUESTED TO STOP THE SERVICES.
PL REFUND THE MONEY AND AS PER THE CLOSURE ID REFERRED TO ABOVE SERVICES WERE TERMINATED AND ACCOUNT WAS CLOSED.
PL ONCE AGAIN I AM REQUESTING TO CLOSE MY ABOVE ACCOUNT AS PER THE CLOSURE ID AND REFUND THE BALANCE AMOUNT OF OF RS. 500/- WHICH I PAID TO U FOR MAKING CALLS FROM CELL
REGARD TO ALL
AND HOPE THAT PROPER ACTION WILL BE TAKEN
AMK PATHAN [protected]
On 2/11/10, Recovery.[protected]@airtel.in <Recovery.[protected]@airtel.in> wrote:
Ref: A/c. No. [protected] Cell No. [protected]
Dear Sir/Madam,
We wish to draw your attention to the outstanding of Rs. 1252.86 /- in your account referred above.
In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.
However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.
Please do not reply to this mail, feel free to get in touch for any queries on [protected] or email ID :- ashish6.[protected]@airtel.in
yes exactlly, this compurised answering must be stopped as w are live and need to get a good answer from service provider. Why airtel does not understand this factor???. Are they thinking that there are no other mobile provider. It si a request to Airtel MGT to establish customer service effectively inorder to be the leader in the market or continue the same and loos all customer and be a another loser soon
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Airtel Mobile — Extra Charges Without Any Feature, Company Have No Explanation
My Name Is NITIN AGGARWAL. I Am Using Airtel Mobile Last 7-8 Years With My Own Firm Name. Last 8 Months Airtel Charge Me Extra Ammount In My All Bills Without Any Services, And I Have To Pay Due To That Was My Company No. Airtel Dont Know Why They Charge, And They Also Replay That Why Are You Paid When You Are Not Useing Any Extra Services.WhAt I CAn Do...
Plz Suggest Me.
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Saatvik Aggarwal [protected]