Comments
Airtel prepaid mobile service — Provision of unwanted/unsolicited services and deduction of charges without consent
I got a free AIRTEL prepaid sim, with mobile number [protected], when I bought a NOKIA duel sim hand set in September 2011. I got it activiated by paying Rs.100 and getting the talk time credited. I got a suggestion on the hand set to opt for missed call allet, which I activiated one. Immediately I got an SMS saying that the service has been activated and Rs.15 deducted from my balance. There was alsos a number on which I could discontinue the service. The service is nothing but an SMS along with some advertisement immediately after a missed call. Most of the missed calls are only advertisement calls from airtell only as I have not given this number to anyone. Infact the missed call automatically comes in the hand set and the so called service is nothing but a dubious way to fleeze the unwary customers. On realising this, I opted for discontinuing the service, by dialing the number they had provided. After a few days I got an SMS saying that the missed call allet service will be activiated in 3 days and my account debited Rs.15. I immediately replied not opting for the service. In spite of this my account was debited Rs.15. Like this, it has happened two times so far. My account now shows a balance of only Rs.27 or so, inspite of the fact that I have made only a few test calls.Airtel prepaid mobile service — Re.30/- detected without permission/without activating service.
I have not activated the Airtel Friends Chat service. I have received a message on 5th march 2011 @9.45 am. ( Can I be your friend? Reply to this message at just Rs.2/- sms or check my profile at.......) .I have not send any sms to this service. But at 1:32 pm I have reecived message as (your friends chat id is 8653627. You have been charged Rs.30/- for 30 days.).Without activating any service Airtel had deducted Rs.30/- from my account. So I want Rs.30/- back to add in my account balance.
My Mobile No.[protected].
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Airtel mobile prepaid charges — Unwarranted VAS charges
On June 14th onwards although I had NOT subscribed to any VAS services I started getting 'Thought for the Day' and Hindi film gossip information via SMS messages and I am being charged at Rs 3 per day for this nonsense.I talked to a 121 operator and I was advised to send an SMS to 52206 with a text UNS, assuring this will unsubscribe all such services which I have done. I have done that and hope that this will take care of the issue.
I cannot understand how Airtel gets the right to enroll us for services and start charging us for it. Also, I cannot understand why I have to waste time to try and stop this.
Although the amount of Rs 3 per day is small, with tens of lakhs of pre-paid customers it is a lot of free money for Airtel at the consumer's expense. The government should put a stop to this highway robbery.