Airtel Prepaid Mobile Service — ignorance of TRAI directions regarding closure of mobile for more than three months. | |||
Dear Sir, I am using pre-paid airtel mobile no. [protected] and i am due to travel to US for six months. As info by airtel service provider a TRAI ruling as received by me thru SMS on 28 Mar , Quote--- As per TRAI, no voice/video call OG SMS/Data/VAS on mobile continuously for 90 days may lead to disconnection. Auto extn. of service @ Rs 20/30 days, if balance > Rs 20.---- Unquote. However at your AIRTEL service center the staff( At Kalyani nagar. Pune) , quotes that I need to pay Rs 150/= for keep the mobile no. going after three months of NO usage, instead of charging non usage from balance @ Rs 20/30 days. Can I be advised to tackle the problem soon. Thanking You Col (Retd) A K Singh Was this information helpful? | |||
 6 Comments | |||
Comments
Airtel — Closure of Service
I am being charged for the past 5 years to the amount of Rs. 165.45. I am no more using that number and i had given a cancellation request. I dont even know my phone number. I had travelled to US and not when i am back, i check my accounts to see Rs.165.45 being debited to my account every month for the past 5 years.When i call customer care, you want my mobile number or account number which i dont have. How can i ever stop this?
Thanks
Shankar
Air Tel (Mobile Service) — Closure of mobile service
1) I have an airtel mobile number [protected] which i am using from Aug/ Sept- 2008.2) My mobile was working till evening of 12.01.2011 while i was in home town.
3) When i left the home city, on same day my mobile number was closed by Airtel.
4) On my returning on 17.01.2011, i contacted with Airtel and came to know that
my documents were not available with Airtel and that is why my number was
closed.
5) I refered consumer forum (As i am using this number from last two and half
years) my mobile service was immediately resumed.
6) I contacted back to customer care number to know the reason for service
closure and resuming the service but i could not get any reply and my call was
disconnected three times.
I borne following losses due to my mobile service closure.....
a) I had an job opportunity which was about to increase my income by 5 lacs per annum which went out of my hand as i could not be contacted in these days.
b) My wife and two small children are staying in bhopal without any guardian and were intense mental pressure as they could not contact with me.
c) My parents (senior citizen) staying at my native place quite far from me, were also under intense mental pressure as they were not able to contact with me.
d) I could not contact with my office subordinate and seniors causing non completion of my job assignment final causing unmeasurable loss in my career.
I request for suitable compensation for losses.
From
Dharendra Nath Rakesh
[protected]
JS-48, Phase- IV, Indus Town, Ratanpur, Bhopal
Namaste Col Singh,
This is to inform you that your concern listed on 30 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 30 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Col (Retd) A K Singh,
We would like to inform you that your concern listed 31 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 31 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel prepaid mobile service — disturbing advertisements
Disgusting advertisements in Airtel prepaid service, which can't be stopped:I receive hundreds of disgusting advertisements (calls) in my airtel prepaid mobile connection. I have never subscribed to any such option. I tried to cancel this by sending SMS to customer care which always bounced back. Customer care was of no help at all. This is utterly disturbing and I believe illegal. Airtel is not taking any step to redress the problem.