[Resolved] Airtel Prepaid — Unauthorized deduction of money from my account | |||
Hi, I hold a valid Airtel number - [protected] since May 2010 in Noida on my behalf only. Lately I have found that on account of "Hello tunes" or other fraud services, Airtel is deducting money from my prepaid balance. Most astonishingly the deduction comes automatically without even asking me whether I want it or not. They always keep sending unwanted messages which I don't even check at all. In one of such messages it is written that "Rs 30 have been deducted from your account on activation of hello tunes" which I never subscribed at all. In the recent incident I recharged my mobile on 3rd Dec, 2010 with Rs 50/= top-up (i.e., a prepaid balance of Rs 42) and despite not making even a single call or any other usage of phone, my balance today is zero on 13th December. I had several messages in my INBOX, in which one of the messages read as above "Rs 30 + Rs 10" have been deducted for "hello tunes" which I never subscribed at all. This is complete fraud service run by AIRTEL and I'm very sure that many innocent users are being charged falsely in a similar way. To top this situation, the most disgusting of all this service is the fact that I can't even talk to the "Customer care"in this case because it says that have insufficient balance to talk to the customer care. Imagine a situation when I had trusted of my balance and I needed to make an urgent call to customer care for some help,I would be left with no choice but to suffer at Airtel's cheating service. Please address this issue at the earliest and I wish that a govt. law should enforce strict measures against these service providers for doing any unauthorized deduction from the account of a user. Hope to get the justice at the earliest. Thanks & Regards, Subhash Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 27 Comments | |||
Comments
Airtel Connection — deduction of money from my account
On 7th March I received a message on my mobile that VAS package is activated on my mobile and Rs 99/- has been deducted from my account. But I did not subscribed for that. Moreover I do not even know what for this package is. When I talked to customer care executive Ms Pooja, she said this because of some technical mistake and will rectify this within 24 hr. Now, when I try to talk to customer care executive everytime they disconnect my call. I sent so many e-mails at [protected]@airtelindia.com but everytime I get recorded messaage taht within 72 hrs we will rectify it but nothing happens till now.Airtel Prepaid with Airtel Live — Deduction of money without download
Quite often, I get Airtel service messages though I do not subsribe for those. Sometimes I click on the gmae related messages to retrieve and to my horror, money gets deducted from my prepaid account with an SMS saying "thanks for downloading java games and you have been deducted Rs. 50-/- " (at times Rs. 99). The worst part is that I have not downloaded anything at all and a call to customer care never helps.Don't know how to resolve this.
These buggers steal, give our numbers to other advertisers and send loads of junk messages. !
Regards,
Airtel Prepaid Connection — Money Deducted automatically
I went to Airtel Customer Care with an issue pertaining to prepaid connection that is when I make a call to unused mobile number automatically my amount gets deducted. The customer care response was not satisfied then I talked to Manager but she gave me a reference number which could not help me. I did phone call to nodal officer and appellate officer but they even did not lift there cell phones. Kindly take necessary action and acknowledge me, so that I can be great for your kindnessIITR — why deducting money from my balance
Dear Sir,My Mob. No. [protected]. Why yoy deducting money from
my balance. Please take care and I did not want any unwanted call . please dont disturb me with unwanted call.
sakir ali
sr. lab supdt.
wrd&m, iitr, Roorkee
Airtel Prepaid Connection — Legal information
Respected Sir,I am mujeeb, i using ur airtel prepaid connection number is [protected].but now Iam not using because i living Qatar. I have thise sim, but now using this number another person.so pls give me leaguel information.
Regards,
mujeeb rahman
purayil
karuvampoyil(po)
koduvally
calicut, kerala
sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs95 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious . i have been loyal costumer of airtel since last 3 years .my no is [protected]
sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs406 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious i have been trying since last 20 days . i have been loyal custumer of airtel since last 3 years .my no is [protected]
Kindly take necessary action and acknowledge me, so that I can be great for your kindness
Kindly take necessary action and acknowledge me, so that I can be great for your kindness
hello sir/madam,
am a retailer, i can sales every month around 1 lacs in village area.but distributor cannot respect or response our request, sir.please immediate action & solve my problem
thank you
am a retailer, i can sales every month around 1 lacs in village area.but distributor cannot respect or response our request, sir.please immediate action & solve my problem
thank you
AirTel — unauthorized deduction from my account
Iam a new coustomer of Airtel (PH NO [protected]) I got a SMS today that to deduct an amount for the subscription of Airtel WAP service.I want to know how you activate that that service with out any requiest from me??????????Please give me the clarification and refund the amount that you deducted from my account.
Thanking you
Vinod Kumar P G
Airtel Prepaid Connection — unauthorized deduction of talktime
ToThe appropriate authority,
Bharti Airtel.
Dear and Respected Sir/Madam,
I am a septugenarian having one Airtel lifetime connection that I continue to utilize as and when required.
I gather that every month an amount of Rs.30/-(Thirty only) is being deducted from my account.I fail to understand why this amount is being deducted as because I have never ventured to avail any kind of facilities that calls for charges other than talktime.
Kindly help me get rid of this unnecessary deduction.
Thanking you,
Yours faithfully,
(Bimal Banerjee)
Nalkura,
Po: Badu, Dt.24 Pgs(North),
700128, West Bengal.
her
I am a customer of Airtel (PH NO [protected]). I got a Airtel Call Yesterday(21/08/2009).I Didn't know Why you deduct an amount Rs. 70 for the subscription of Airtel .Now my balance is -9.88. Without our requirement why you are disturbing and deduct the money .Please give the valid reason and refund the deducted amount. I am not required any other caller tune and other settings. Hereafter don't give unnecessary call from Airtel. In case I want any information I will call your Tollfree no. Everday Three or four times your phone is distrubing. Plese avoid this activity.
Please give me the clarification and refund the amount that you deducted from my account
Please give me the clarification and refund the amount that you deducted from my account
Date: 08th September 2009
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.
Dear Sir,
This is to inform you that I have a prepaid mobile connection from Airtel No. [protected]. Lately from 26th August 2009 I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:
1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was [protected]. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.
2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is [protected]. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.
3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.
4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is[protected].He also promised that he is deactivating the services of hello tunes.
5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is [protected]. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is [protected].
6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is [protected].
7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is[protected]. This refunded brought my account balance to the correct amount.
8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is[protected]. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number [protected] and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.
I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.
I hope you will look into this matter and offer me a solution.
Regards
Jaysurya Choudhury
Mob [protected]
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.
Dear Sir,
This is to inform you that I have a prepaid mobile connection from Airtel No. [protected]. Lately from 26th August 2009 I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:
1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was [protected]. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.
2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is [protected]. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.
3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.
4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is[protected].He also promised that he is deactivating the services of hello tunes.
5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is [protected]. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is [protected].
6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is [protected].
7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is[protected]. This refunded brought my account balance to the correct amount.
8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is[protected]. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number [protected] and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.
I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.
I hope you will look into this matter and offer me a solution.
Regards
Jaysurya Choudhury
Mob [protected]
Airtel Prepaid — deduction from my account
Since July 2009 I have found that some amount is deducted regularly from my prepaid balance. My mobile no. is [protected]. On complaining to 121 I get the reply that some service is started on my mobile . I have never requested for any service any time. This has happened 4 times in last four months. The Airtel supervisor from cusomer service manages to refund the deducted money but the problem of deduction continued . Kindly do the needful so that the unnecessary deduction stops for ever.air- tel — deduction of money from my prepaid connection
I Kusum dewit holder of Prepaid connection in chandigarh, ([protected]), air tel has deducted Rs 75 from my Acount, i have not Used the Mobile for the same but no responce or refund from air telThey are cheetining with customers, please take action
KD
I feel very harrasment by Airtel Hello Tune. Many times hello tune charges has been deducted from my account. Now on 07.10.2010 Rs.5/- has been deucted from my account for hello tune. I never tell for this. I am a 60 years old person I do not need any hellow tune. Kindly given hard instruction to your employee do not disturb me by offering any hello tune offer and never deduct any hello tune charges from my account. Refund Rs.5/- of hello tune charges immediately
Yours
Tejvir Singh Atri
Mobile No.[protected]
Yours
Tejvir Singh Atri
Mobile No.[protected]
AirTel — Unauthorized deduction of Money
Hi,Wanted to repost some serious Matter regarding the Unauthorized deduction of money from my Prepaid account. The deduction which does not even get recorded in their Bill
This is a Problem I have been facing for the last 3 Months.
I had switched from postpaid to prepaid connection 3 months (October 2nd) back and had availed Rs. 399 Plan Blackberry with unlimited Internet. The switching itself was a Very Painful incident which had to be sorted out with the intervention of the Nodal Officer, however this issue is not pertaining to it.
Few Days after this transition was done from Postpaid to Prepaid, mysteriously 30ps every half hour, Started getting deducted from my account. I called the Call center and as usual they were useless, then I mailed the Nodal officer, they replied stating I had used airtel live, I replied stating that I never subscribed for airtel live and moreover I pay Rs. 399 every month for BB internet.
They acknowledged their mistake and credited back some Rs. 23 (I am not sure if I received that also), and promised that I will not be charged henceforth and also asked me to deactivate by sending SMS to 121. I did that and also got a reply that it’s been successfully deactivated.
However the problem persisted and I started losing cash again (Post deactivating) and this time even faster (till today close to Rs. 500), I mailed the Nodal officer and have not got any reply for the last 2 weeks. However I am continuing to lose cash even now, and it has already put me in a lot of inconvenience.
Finally i had mailed the Applet officer and i got a reply that nothing is getting deducted and also they said that nothing is there in the Bill, That made me even more suspicious, So i asked them to send me the bill and then came a reply that i need to pat Rs. 50 for every month's Bill. i got furious, Why should i pay money to Airtel to point out their mistake, Finally after a lot of fighting they agreed to credit Rs.150 to get the 3 months Bill.
I got the Bill and then made my own analysis and Guess what i found, Airtel has deducted Rs. 568 till Dec 31st.
I mailed this workings to the Applet officer and they have NOT BOTHERED TO GET BACK TO ME.
I am left without any option but to take the legal recourse!!
Could you Help.
P.S - I am also attaching the file containing the workings.
AirTel — Unauthorized money deduction
I never download anything from the stupid airtel website or use any sms services, then why am i charged rs20 and rs15 today and last month? I just get messages about weekly sub, tadkalive and java game download and the balance is gone. I don't even visit the airtel website.This is unbearable now, either you people correct this, that is stop deducting money unnecessarily or else i'll see to it that none my friends or relatives uses airtel ever again. My number is [protected].Airtel — Unauthorized Money Deductions
Airtel did not ask to give me World Cup updates and start deducting money from my account and very bad customer service, because they call 25 times a day to their advertisements, but they take money to listen to their customer's problems. Very dis satisfied with the service.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Airtel — Unauthorized deduction of talk time
चोर है सब every thing is possible For Airtel, They are making money by cheating and worst ever customer care who have nothing to do with customers satisfaction, Me too was airtel user but now i wont back to them.