Airtel Prepaid — Non activation

Gaurhav Jaiin

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I had taken a prepaid connection in my name and given all the required documents 2 times for the connection number [protected]. This i requested on 6th november 2012. The airtel advised that the connection shall be up in 2 working days. Today is 24th november and the number is not yet activated. I called them on 22nd and asked when it will get activated for which they did not have an answer. Now, what should i do? Throw the sim away? Go to consumenr court against them? I have written to their appelate for the same but there is no response.

I have 50 connections in my company and there was a booster equipment installed in my jeedimetla factory in 2010. This has not been working since 6 months and have been calling airtel to come and inspect it. They are asking me the name of the engineer who came and installed it which i only know is person of airtel. Since then i have been calling airtel for this complaint and there is no response except for "sorry for inconvenience". The website does not have any number to contact any senior. The customer care people do not connect to the seniors and neither give their numbers. Is this how airtel works???? There is no one to listen to consumer problems and sort out???? Where should they go and complaint / talk to when there nodal and apeallete also do not take actions.

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Comments

N.DEVARAJ

from Chennai, Tamil Nadu

AirTel — Nonactivation of prepaid connection.

I have changed my plan from postpaid to prepaid and i have settled the bill amount for my postpaid connection. I have issued all required documents for change of plan from postpaid to prepaid as requested at your Airtel office (Tarun Communication) situtated in Avanashi road, Coimbatore, Tamilnadu four days ago i.e on 06/12/2008. Untill now the number has not yet been activated. My complaint also is not handled with seriousness by your call center people.

I am missing business calls due to this interruption in service. If it takes beyond one day from now on to fix this problem, i will definetely head towards consumer court.

Kindly acknowledge my complaint and do the needful immediately.

Thanking you

Regards,

N.Devaraj.

mskhanduri

from Ra�ipur, Uttarakhand

Airtel Prepaid — Non activation

Sir, i wish to inform you that i had purchased one sim from your ddn franchise i.E. Nashvilla road franchise i.E. Manoj communication in the month of march10 i.E. By paying rs. 666/- and the number alloted to my daughter was [protected] from my id. As i am staying abroad and i had came to know that the sim alloted is being blocked and it has worked only for 7/8 days since allotment.

Request to please look into this as airtel beign such a good company and my past experience shown that this is the best in india.

If you require any other id for activating the same pl.Contact my Address i.E. 71/34-1, nashvilla road, dehradun contact no. Of my brother [protected] who is stationed at dehradun

Thanking you in anticipation of an early and positive reply.

Regards.

Rajendra mohan khanduri
71-34/1 nashvilla road, dehradun

Gaurhav Jaiin

from Hyderabad, Telangana

WE MADE A COMPLAINT

[protected]Original Message[protected]
From: [protected]@transvalves.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 02/11/2012 05:17:42 PM
Subject: NON RESPONSE FOR AIRTEL CONNECTIVITTY COMPLAINT

Dear Sir,

We have a group connections and have our office at Jeedimetla. We have the
network related issues where the signal strength is very poor. 2 years back we
had the same issue. Your office had come and installed the repeater device at
our office. Now that unit has stopped working.

We had given the complaint for that but there is no response. We will
appreciate if the matter is sorted with utmost urgency. The issue is pending
since last 4 months.

Thanks,

GAURHAV JAIIN

CELL: +91 [protected]

[protected]@transvalves.com

THE RESPONSE IS THIS.

From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: 13 November 2012 11:01
To: [protected]@transvalves.com
Subject: Re: FWD: NON RESPONSE FOR AIRTEL CONNECTIVITTY COMPLAINT [|BAL|Qrc112111212111311902158|]

Namaste!
You wrote in on 12/11/2012 regarding network coverage issue for your Airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
As per our telephonic conversation on your Airtel mobile number [protected] on the date 11/11/2012, we have discussed with you regarding the network coverage issue for your Airtel postpaid mobile number.
We wish to inform you that we have registered your concern. For your reference, the unique Service Request is 46996717. Our respective team will contact you by 16/11/2012; 07:42 PM with an update. We request your kind cooperation until such time. We request your kind cooperation until such time.
We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the Non occurrence of the same in future.
airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback is always welcome.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Assuring you the best of our services.

Yours Sincerely,
VINAY A
Appellate office
bharti airtel limited

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aslam19

from Mumbai, Maharashtra

Sir my name is MOHAMMED ASLAM KHAN my number is [protected] since 4.5 years I am using this number. From one month back onwards my sim is showing sim card registration failed. as I went to various airtel offices in Hyderabad they are telling that due to bulk numbers on your name the registration is failed, I told them that I have only one airtel number, and if I have any other airtel number deactivate other if so .I went begumpet airtel office hyd on 21-03-13 they are telling the same thing and telling to contact nodal officer, and given the number [protected].but when I called this number nobody is responding
I want immediate response and kindely activate my airtel [protected] number.my contact details E-mail : [protected]@gmail.com
Cell : [protected]

kunl

from Hyderabad, Andhra Pradesh

To
Nodalofficer.[protected]@in.airtel.com

Dear sir,
Iam B.Praveen Kumar.
I had lost my sim card on sep 19th and my mobile number is [[protected]].
sim card is not my proof.It is a prepaid connection. I went to airtel office, they asked the details of sim card proof. But I dont know the details of sim card. They given me this email ID to contact you.
Last recharge of the the sim is done with Rs.10/- by paper recharge.
I had taken loan of Rs.10/- and I had due of Rs.5/-.
I had dailed lastly to this numbers [[protected], [protected]].
Please do some favour to get back my number.

Thank you sir,

From:
[protected]@gmail.com