[Resolved]  Airtel Prepaid SIM — Rejection of Genuine IDs and asking IDs in name of some other person

We are retail shopkeeper named M/s M.S.Enterprises. The shop is located at an address: Maa-Girija Vihar Colony, Narsingh Talla, P.O. Lamachaur, Tehsil-Haldwani, Distt. Nainital, Uttaranchal State, India. Pin 263 139. We receives Airtel Prepaid Sim from the Distributer/Propritor M/s Raj Telecom of Haldwani. It regret to say that we sold a Airtel Prepaid Sim No.[protected] bearing Airtel Connection No.[protected] through Airtel Prepaid Admission letter bearing Sl.No. 1208391, to the customer named Shri Ramjeet Chaudhari S/o Shri Shankar Chaudhary, R/o House No. 76, Village Kamluaganja Mehta, Kamaluaganja, Haldwani, District-Nainital PIN-263139. The affixed a passport size coloured photo of his own. In addition, the customer submitted Photo Copy of his Voters ID bearing Sl. No. ULT 6065247 bearing address as aforesaid and other relevant details. The customer put his L.T.I. Impression on the said ID. Same as got verified by US and M/s Raj Telecom and Shivam Enerprises in the capacity of authorized Signatory (Mob. No. [protected]). The customer have alos submitted photocopy of his Ration Card. It also bears the aforesaid formalities. Aforesaid ID was rejected on the grounds (i) That the Photo of the customer in the Photocopy of Voters ID is blurred and invisible. (ii) In the ration card, the seal of the issuing autority is not stamped on the photo of the customer.
It is submitted that prior the rejection of the ID, Airtel authority may demand the original ID from the customer and verify the photocopy of the ID from the orignal one. The representative of M/s Raj Telecom returned the rejected ID to us and directed to return the rejected ID to the customer. He further directerd as to ask the customer to submit the ID of some other person so as to activate the SIM sold to him.
It beyound my thoughts as to how a geniun person should activate his SIM producing the ID of some other person.
It is requested to issue definite directives to selling agents so that the genuin customer may not suffer in future and to accept the ID which is now in hand of M/s M.S.Enterpreses.
FROM: M/s M.S.Enterprises
[protected].