[Resolved] Airtel Prepaid — number deletion

summsraj

from Vasai-Virar, Maharashtra

Address:

Maharashtra

I have been in possession of the Airtel number [protected] for more than 3.5 years now.
Recently I have been out of Maharashtra state for 4-5 months and have not been making calls using this number. This airtel number had been recharged by me with a validity till end of December 2010. When in November i switched on this number I was getting incoming messages. Yet when I landed in Mumbai yesterday 5th December 2010, I haven't been able to use this number nor been able to contact the customer care.
today on contacting the local relationship centre I was informed that the number has been deleted.

My questions:
1) When i had recharged my number with a validity till late December 2010 HOW can Airtel delete the number.
2) the customer relationship assistant says that i have to recharge or make a call once every month. i want to ask that why should I be subjected to these restrictions.

Solution I expect from Airtel:
I expect to get my number back at the earliest.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shirishsharma

from Noida, Uttar Pradesh

Even i have the same problem, they have deleted my number [protected] for non usage of more then 3 monts, while i did not use in only for 84 days. I am using my number for more then 5 years and having validity till 2012. How can Airtel can do that to every body. I have my mobile number to every document, banking details, Resume details. It is affecting me.

What Airtel is doing in order to reslove this problem. I have seen Airtel has done to many customers. I request to Airtel company to look into this issue and reslove it ASAP.

Thanks,
Shirish
shirish.[protected]@live.com

shirishsharma

from Noida, Uttar Pradesh

Thanks Rakesh, this is the first time i got a decent reply from the Airtel.
Please look into this matter as i am afrid if this number [protected] is launched by Airtel again in market then somebody can buy this number, this will be my huge loss. I request you to please show me a way to get my number back either by reassiging it to me or if this is not possible then i want to buy this number again if it is launch by Airtel.

Thanks,
Shirish
shirish.[protected]@live.com
[protected]

shirishsharma

from Noida, Uttar Pradesh

Thanks Rakesh for helping summsraj.
Could you please help me as well.
Thanks,
Shirish Sharma

shirishsharma

from Noida, Uttar Pradesh

Thanks Mr. Rakesh,

I appreciate your help.

My alternate phone numbers are: [protected], [protected]
E-mail ID: shirish.[protected]@live.com

Thanks,
Shirish Sharma
Pune

shirishsharma

from Noida, Uttar Pradesh

I do not think it is resloved.

Thanks and Regards,
Shirish Sharma

bvenugopalnaidu

from Delhi, Delhi

Even i have the same problem, they have deleted my number [protected] for non usage of more then 3 monts.I like to inform you that even I have the sathi pack on this number. I am using my number for more then 4 years and having validity till 2012. How can Airtel can do that to every body. I have my mobile number to every document, banking details, Resume details. It is affecting me.

What Airtel is doing in order to reslove this problem. I have seen Airtel has done to many customers. I request to Airtel company to look into this issue and reslove it ASAP.

Thanks,
Venu
[protected]@gmail.com
contact no-[protected]
-[protected]