Airtel — Prepaid to Postpaid conversion pending since one month

Address:

Mumbai City, Maharashtra

Prepaid to Postpaid request was submitted to Airtel Gallery in Borivali E, Mumbai on 8th November 2012. I filled the conversion and submitted passport as validation document. I wasn't carrying my photo hence the store executive clicked my photo on his phone and said that he will attach it to the form. I received a call from Airtel next day confirming whether postpaid request has been submitted. I thought that due to Diwali it might have got delayed. I went to inquire on 18th and found that the request is pending due to photograph. I submitted the photograph and till today the conversion is pending. I raised a complaint to Nodal Office of Airtel but they keep giving stupid replies. They haven't anything regarding my complaint. On top of that they mentioned that Airtel will do verification again which means loss of other 3 to 4 days.

Yesterday i received a call from Airtel Executive to inquire regarding my complaint. She mentioned that she will revert back to me in 30 mins but no call received till today.

Atrocious service has been provided. I would like to add that Mr. Alam from Borivali store has helped me during this time.