Airtel Prepaid — Charging for services not opted for...

Airtel Prepaid Service — Paying for a service which i had not opted for

I have a pre paid mobike connection from Airtel. I keep on recieving marketing smses from airtel, which i never responded to. To my utter surprise i have been noticed that for the last 3 months an amount of Rs. 30 is deducted from my talktime every month. I wsa clueless as to why it was happening and called up airtel call centre. The IVR voice kept saying that i should dial 198 for complaints but it itself is a complaint that even after dialing 198 there is no response. Then few days back i got an sms from Airtel that i am availing some o request service because of which i am tarriffed 30Rs. per month and that is going to be renewed. Now i have never opted for any on demand service, neither am i aware of any such service on my connection. I dont know how to get rid of it nor to whom i should complain?

Airtel Prepaid Service — Being charged for service, I have not opted for

Sir, I have an Airtel Prepaid Service on Mobile No.[protected]. I have never opted for any value added service nor did I receive any message or a call for initiation of such service. However, from 12th August, I am receiveing SMSs from the No. 290603 on the pretext of 'Thought for the day' and 'Love tips' and Rs. 3/- are being deductet for every sms. Therefore, to know if any service is operational I send a STOP message on service No. 121 and received a message on 13.08 at 11.27pm stating "kindly note there are no services active on your Airtel Number." Consequently, I went to Airtel ARC at Girgaum and registered the complaint on the No. 999 on an available phone on 14.08.09. Till that time I had recieved atleast 12 SMSs, however the Customer Care intimated that the service is being stopped and also credited Rs. 27 for 9 SMSs stating "Dear Customer, amount of Rs. 27 has been credited on your Airtel prepaid account on 14.08.09. Thank you." The Customer Care neither provided me any details about how the service was inacted nor did regret.
In spite of this ordeal, still the service is active on my mobile. SMSs are being sent to me and an amount of Rs. 3/- is being debited from my prepaid account for every SMS.
I do not know whether airtel is doing this deleberately to torture their customers to leave their network. But the mental agony to an individual is unbearable when one sees his hard earned money being taken away from his pocket in bits and incessantly. Shall we wait for the GOD to punish such demons or any authority is there for such pious vocation?

Subject of Complaint: Deduction of amount on pretext of Hellow Tunes.

My Airtel Prepaid mobile no. is[protected]

Today on[protected], My balance Was Rs. 165.73 which was suddenly reduced by Rs. 30/- due to the services of Hellow Tunes... WHICH I NEVER ASKED FOR. Hence the balance is now Rs. 135.73 only.

Kindly note that this is a very serious matter and who is playing mischief from AIR tel's side.
Kindly look into the matter and refund my 30/- Rupees at the earliest.
Thanks with kind regards,
Yours faithfully,
Ujwala B. Godbole

Sir, I have an Airtel Prepaid Service on Mobile No.[protected]. I have never opted for any hello tune or change in hello tune.
they have charged and deducted rs 15.

they have also charged rs 30 for starting hello tune.

The airtel is stealing my prepaid money.
kindly deactivate thr hello tune and credit back to my balance.

The Customer Care neither provided me any details about how the service was inacted nor did regret.
In spite of this ordeal, amount of Rs.45/- is debited from my prepaid account.

I do not know whether airtel is doing this deleberately to torture their customers to leave their network. But the mental agony to me is unbearable when my hard earned money being taken away from my account incessantly.
Shall I wait for the GOD to punish AIRTEL TO GO OUT OF SERVICE
such demons or any authority is there for such STEALING

Airtel Prepaid — charging for the service not opted

I am from Delhi and my mobile No.is [protected]. I got a message yesterday morning that Rs.30/- will be deducted for a service called Air tel talkies which I have never heard or subscribed and finds no time for such a service. Accordingly, de-activation was made by me and the return mail was received. Surprisingly, by evening I have noticed that Rs.30/- is deducted from my A/C. Upon this, I have called the call center personal and he told that he will place the request for retrieval of the money. But later it is found that again a sum of Rs.30/- is again deducted. Thus a total sum of Rs.60/- has been deducted so far without resolving the matter. Kindly do the needful

Similar situation occured to me. I have airtel connection in bangalore, with mobile no [protected]. Twice I got message like Thanks for using Airtel Live and Rs.10/- has been deducted towards charge. I didnt even click for browsing. I called up customer care to confirm this thing. Then he mentioned I have browsed on my mobile (which I dont have settings even) and he also mentioned the sites and time of browsing. The sites which he has mentioned are not to my knowledge atleast (I didnt even know that particular url exists). I complained I havent used and said u can check in my browsing history if I had used really. He couldnt answer. Total of Rs.20/- has been deducted without my use. This is not fair.

i have gone thru all these complaints. but is there anybody to take action?

Without any activation my airtel mobile is deducting some amount from my air tel mobile everyday. My mobile number is [protected]. Kindly help m, e in this matter as I can not afford to lose money like this sir. Thanking you