[Resolved] Airtel Prepaid — You are not allowed to call on this Number

deepji.gupta

from Hyderabad, Telangana

Jan 17, 2013

Address: Hyderabad, Andhra Pradesh

Sir, I have a Airtel Prepaid SIM which I am using for more than 2 years. From past 1 year, when I try to make an outgoing call to some specific Mobile Phone Numbers belonging to my friends, call does not connect and I hear a pre-recorded message - "you are not allowed to call on this number". I have asked my friends to check with their service providers and their service providers have confirmed that there is no issue on their mobile numbers.

I have raised a complaint with AIRTEL as well but so far I have not received any solution. Every time I speak to their customer care, the only message they give is that they have escalated to higher autorities in their betwork department and issue would be resolved in next 48 hours but so far nothing has happened.

My complaint number with AIRTEL is - cogcs[protected].

Can you please help?

Thank You.

Was this information helpful?

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Yes (15)

Oct 14, 2016

Complaint marked as Resolved

Verified Support

Jan 26, 2013

Airtel Customer Care's response Namaste(deepji.gupta),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Comments

dharmeshvyas

from Anand, Gujarat

Dec 15, 2009

Airtel — no not allow

my cell no is [protected] and my in comoing call [protected] to 150time call my cell and not allow this no

deepji.gupta

from Hyderabad, Telangana

Jan 17, 2013

Again a new complaint has been lodged by AIRTEL for same issue - COGCL[protected]

Santosh Haunshi

from Hyderabad, Telangana

Feb 7, 2014

Sir/madam,

I have air tel prepaid connection and every time I try to call a particular number ([protected]) the voice response 'You are not allowed to call this number' crops up. When I complained to the customer support, I was suggested to select mannual mode net work connection and restart the phone. I did exactly the same. Still no solution. I have sufficient currency balance to make std calls.
Could you please help!

Sincerely,

Santosh H.
([protected]@gmail.com)

Sushmashree S G

from Bengaluru, Karnataka

Feb 27, 2019

Dear Sir,

I am getting" you are not allowed to call this number "like tone. Could you please resolve it as soon.

Pooja
Airtel prepaid
[protected]

krazy krishna

from Hyderabad, Telangana

Nov 22, 2019

I have the same issue and I'm not able to call anyone.. Even those I've called before.. I'm a prepaid user and my number is [protected]. Please resolve the issue as soon as possible