[Resolved] Airtel — My Airtel Friends plan has been changed without any prior notice | |||
Hi, I had bought a Airtel friendz sim card in Aug 2006, it was working fine as per plan till 20th Oct 2011 But now from last one week, I am charged with some variable call rates 1Rs/Min as it was 10Paise/min before.I have talked to customer care about the matter, then told me that the company has changed the friends plan without noticing the concerned customer. They said your call charges will be 1Rs/min. I request you to provide the plan specifications details if any one of you have and also the Airtel customer care also. Please help me on this. My no is [protected] and Email is [protected]@gmail.com Thanks. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
bro the same happened with me a year ago .. they even dot inform us by sms which is binding on their part ..
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel — Change of plan automatically without any information or prior notice.
I had recharged for my validity for Rs 501 which gives 5 month validity and Rs 495 talktime..my validity got extended to 5 months. but after 2 days i found that my plan changed to a life time one with 1Re/ min or per msg...which actually were 50 paise/min on airtel to airtel and 1Re to others(during daytime).and 25 paise/msg to any mobile and 10paise/min airtel to airtel & 50 paise/min to any other (between 11pm to 7 am).i have made the complaint to the customer support on 09.01.09 but they always give asurance to resolve the prblem and ask to wait for 48 hrs every time i ask for help..and it has been 12 days since then..but no action have been taken by them.
now i want my connection to turn back to normal..as i can not change this No..as i am using this for all my business purposes..i want a strict action against them..since this has been a mental harrasment to me and i have lost my money and time due to this..