[Resolved]  Airtel — RAISING OF BILL EVEN AFTER DISCONNECTION

Address:

West Bengal

Dear Sir,
On 4th July 2012 I had lodged my complaint for disconnection of my Airtel Landline number[protected]. My reference number for disconnection[protected]. I had a talk with Mr. Syed Mehtaab Hussain and he assured me that the disconnection will take place within 7 days and no further formalities will be required. HE even said that that bill will be generated proportionately.

Even after that I got a bill for the whole month. I paid the bill amount of Rs. 632 through cheque no.073528 drawn on INDIAN BANK, C.R. AVENUE BRANCH, KOLKATA. The matter should have been closed here.

But again a bill was raised for the month of July-August without even notifying me that the landline is still working. The reason which they stated is that someone called Mr Abhishek from Airtel had called me up to confirm and since I didnt pick up the call my request for cancellation of the landline number itself was cancelled.
Now this was really a very silly reason because I was never given this kind of clause that I will recieve a call from Airtel and if I dont recieve and confim it my request for cancellation will be cancelled. Further I rarely pick up calls from an unknown number. If this was the case then they should have sent me an email regarding the same.

After several emails and requests Mr Ramesh Shaw from Airtel accepted on 3/9/2012 that its fault on their part and they will resolve the matter in 7 days and I woudnt have to pay anything.
Its already 10 days since then and again I am getting calls from Airtel asking me why am I not using the landline? I told them the matter and they are saying that the landline is not yet disconnected.
Airtel is trying to loot money out of normal public. Please look into the matter deeply and stop this harrassment!.

Mr. Bimalesh Kr. Ramuka.
Billing address- B.D. 328,Salt Lake City,
Kolkata-700064.
Airtel landline no[protected]
Airtel A/c No.[protected]