Airtel — Deduction of balance for nokia-airtel internet offer

Address:

Patiala, Punjab

My name is Arush Nagpal and my number is [protected].I recently bought a new nokia X2-01 qwerty phone with the airtel offer that I would be entitled to use 100 mb gprs on my mobile for free that would be credited every month till 12 months but I am very upset that I was betrayed.For one month there were no extra charges but after 29 days on 20 June 2011, my balance was reduced by Rs.100.For 2 days I was unable to contact airtel on their customer care no. 198.When I chose the option to make a complaint about balance deduction,the call was disconnected.When I got to the customer care executive,I was told that I was using internet from airtel liveand not mobile office due to which I was charged at the rate 30ps/20kb.The fact is that I had myself contacted customer care to send me the internet settings which I failed to receive when the offer was started. Now when I told the executive to send me the correct settings he told me he couldn't and told me to send a message MO to 54321.I didnt receive the settings even after sending the message.Please help me as soon as possible otherwise I would lose a further 100 rs.in the next few days.