[Resolved]  Airtel — recharge amount not credited

I recharged my phone no. [protected] on 10/09/2011 with Rs.200 which was debited from my credit card and i even got an SMS from Airtel confirming that my account has being credited with rs.200 but the amt was not credited to my account..on calling customer care i was told that as there is no scheme for Rs.200 and no amount was credited to this mobile noon this date...customer care could not give any information about the money and till date no refund has been made by Airtel.

same here [protected]. I reacharge but i din get my balance. I call more than 20 times in customercare they din give me properly answer at last one supervisor agree to gv me balance in 24 hour but . their promise. Service also . I din get my balance. I know that theifs name who din reply me properly. Vinay, ravi, sailesh, they cut my call without answer me.

Hi,

Last week i recharged my airtel prepaid no with Rs 150, 2 times.
Both the times amount has not been credited.

Please see into this request.

Regards,
Bharat

Even I have the same experience.I have recharged with 333 through on line.The amount got deducted from my account.Even i have recieved a message from Airtel saying that recharge is done.Please check the balance after some time.When I called to customer care they given some date and time and told within that time they will resolve the problem and i well get my amount back.But i didnt.Whenever i am calling they will tell by today evening you will get.But i didnt get any balance.And now whenever i am calling they are disconnecting the call without an proper response.

I have recharged my airtel prepaid number with 333 through on line.The amount got deducted from my account.And I have recieved a message from Airtel saying that recharge is done,please check the balance after some time.When i called to customer care they given some date and time and told within that time they will resolve the problem and i well get my amount back.But i didn't get.Whenever i am calling they will tell some other date.But i didnt get my money back.And now whenever i am calling to customer care they are disconnecting the call without an proper response.Please solve my problem and help me to get my money back.

Hi

This is to bring to your notice that, I have purchased Airtel Sim -mobile
No.[protected] during 2nd week of August-2012 ft Badarinath (Uttarakhand) and
using the same on my tours.

Yesterday 28th August -2012 at 11.10AM I have Recharged Rs.1050/- from
Hyderabad vide Transaction ID Nos.

Rs.150/- TX ID No. 86851274 dt.28.08.2012
Rs.300/- TX ID No. 86956822 dt.28.08.2012
Rs.300/- TX ID No. 86959180 dt.28.08.2012
Rs.300/-TX ID No. 86969601 dt.28.08.2012


But I have received any Credit of Balance for Rs.750/- I didn't received
SMS for Credit of Rs.300 for transaction ID No. TX ID No. 86959180
dt.28.08.2012

When I check with Customer Care hyderabad [protected] Hyderabad, they asked to
check with Customer Care UP- West Uttarakhand [protected].

When I call to UP-West Uttarakhand [protected] they ask me to stay on line more
than 10 Min. and ask me to check Airtel Agen where I made Recharge.

This Agent tells that, we are not responsible ask the Customer Care .

Hence please look into the matter and give Credit of Balance of Rs.300/-.(total
of Rs.1050/-)

In this connection, I sent and email to [protected]@in.airtel.com on 29th August-2012 against that, I have received an automatic replay that the problem will be resolver by 30th August-2012.

But till now I have not received the Balance and there is no replay from Customer Caare.
I also called to [protected] from my TATA Indicom No.[protected]. In that an automatic connection choice where in I could not spoke the Customer Care people (No Option to connect Customer Care Person) more over I wasted my money more than Rs.20/- (talk time by pressing options) but no use

Hence Please look into the matter and do needful at the earliest.



Regards
V.Kamakshi
[protected]
[protected]
[protected]

Namaste Mr.Kamakshi,

This is to inform you that your concern listed 31 August 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Arti,

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Arti,

We would like to inform you that your concern listed 24 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi my name is Priyanka Verma. I recharged with Rs. 111 full talktime twice without noticing that even the first one didnt get credited to the account. Please see that the balance get credited to both the numbers as i am putting the details below. If the problem does not get sorted out, future transactions are dubious from my side. So please do not let such a reputated name as Airtel be maligned by putting on schemes which are not even effective.

order id AI[protected]
transaction id [protected]
subscriber id recharged [protected]
operator AIRTEL
circle Tamil Nadu
you paid (Rs.) 112
recharge amount (mrp) 111
convenience fee* (Rs.)
(for partner discount coupons) 1
date & time [protected]:36:12


order id AI[protected]
transaction id [protected]
subscriber id recharged [protected]
operator AIRTEL
circle Tamil Nadu
you paid (Rs.) 112
recharge amount (mrp) 111
convenience fee* (Rs.)
(for partner discount coupons) 1
date & time [protected]:01:40
*Inclusive of service tax

Iam a customer of AIrtel No.[protected] TXN ID[protected] and i have recharged of Rs.120/- through online SBI bank, the amount not credited please check and call back