[Resolved]  Airtel - Recharge — NON-CREDIT OF RECHARGE

AirTel — no recharge talk time credit

I have a Air Tel prepaid connection on my mothers name since a long time about 3 years which was purchased in punjab.
My mother has been telling me when she recharges the phone with a particular amount sometimes the recharge fails
and somtimes she gets the talk time which is very very less( for Rs.100 recharge the talk time is of Rs.10). this has happened
many many times.
Today I got it recharged at Rohtak Haryana from- Malik Communications, Power House Market, Rohtak Haryana for Rs.50 and the talk time we got is of Rs5.50 only. I got it recharged by the so called
'flexi' method (which the dealer was eager to use). I asked her for a coupon, she said it might not get recharged
the other method(?flexi) is better.
Transcaction Id is done on 14/02/09 at 05:17pm.
The balance in the phone is Rs.03.22only.

I want to know when I am paying Rs50 I am not getting any talk time I sould get at least a talk time of say Rs.45.
Why is Air Tel looting the poor customers.
Please have it sorted at the earliest and I should be given the service for which I have paid.

That is nothing, I recharged with 500 rs and lost the lot. I said to the in the shop for full talk time with no time restrictions.he sent the recharge with one month's time restriction, in other words, must use the phone to make sure the call charges within the month must exhaust 500.

Airtel — recharge matter

my mob. no. is [protected]. i got a sms from airtel on 29/11/2010 if i recharge my mob. with rs. 32. i will get rs 32. first day rs 25 and 2nd day rs 7. but till date i have not recieved rs 7. i talked with airtel customer care 4 times . 2 time they said servor is down and two time they give me complin no. CBNRA[protected] and second isCBNRA[protected]. but till date i have notrecieved my left balance. i am claiming airtel that airtel makes fauls commitment. so plz. take is seriouslly.

WITH REGARDS
M.L.DADHICH

UAS — Non credit of recharge amount in very poor service

Dear Sir/madam

Myself Raghavendra,K and my airtel mobile no is [protected]. To this no on 6th of march, 10.15 pm currency of rs 99 recharged but i got only rs 10 and my tariff plan also changed (from 1 p/s to 1rupee/min). Earlier i was getting full special talktime for the same. Regarding this issue i spoke to customer care executive twice (request reference no CMBNR[protected]) and they promised that my no. wil switch over to old tariff plan and the full special talk time availble to my no. by by march 10th (11 am). But till now the problem has not yet rectified. Now i am not able to contact customer care executive from my no. If they provide this type of service they will loose the faith of the customers.
hope my problem will be rectified soon

Regards

Raghavendra

AirTel — Recharge Complaint

Hi Team,
i am in Hyderabad(in Roaming),I recharged my mobile with 200Rs,After recharging i got only 1Rs remaining money i don't know where it goes when i asked the shopkeeper he told me i also don't know but you are charging your mobile in roaming so i can't help you better to talk to customer care,I tried several times but the 121 number does not exist,I have already lost my 200Rs and now i am feeling very frustrated .I am very much shocked that the Airtel did this cheating with the innocent customer which is a largest service provider,It is very shameful .

Namaste Mr. Fernandes,

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Fernandes,

Further to our discussion dated 11 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Fernandes,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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