Airtel — Recharge plan changed and not able to get a refund for same

Address:

Delhi

I am appalled by the responses that I am getting from Airtel executives over last few days. I am tired of explaining the situation and everyone seems to be calling with either no knowledge of my problem or with some other agenda.

In my earlier mail and/or discussion with Airtel, I never mentioned that 444 was not credited to me. I had clearly stated that I did payment of Rs444 TWICE and both time it went into some dedicated account and not to my primary account because the 444 plan has recently changed by Airtel.
I had been doing recharges of Rs.444 from freecharge.in since long for full talk time, but this time due to change in 444 plan it got into a one month package that I don’t want. So, total of 888/- was gone into a plan that I need to finish in one month. I cannot even use Internet from this dedicate account. I cannot presume myself finishing even 444/- within a month.

I had a discussion with executive of Airtel, and I was assured that one of transaction of Rs 444/- will be rolled back. Since then I got calls from Airtel where somebody says there was no transaction on 20th and other says it is already credited. I am tired of getting calls from Airtel and explaining the problem again and again.

Today I received mail from Airtel stating -
We wish to inform you that you have already received benefit associated with recharge of Rs.444/-. Please find benefit associated with recharge of Rs.444/-:
Denomination-Rs.444/-
Benefit- Talk time of Rs.444/- in dedicated account 5
Validity- 30 days
You can balance and validity by dialing *123*5#.


I am now sick of the way Airtel executives are handling this. They are not even trying to understand the problem here.