Airtel — Recharged - but bbm service not activated!

 
8 Reviews
Jaipur, Rajasthan, India
 yuvdi
Number : [protected]
Blackberry Pin : 29e8e3d7
Yuvraj Singh Rathore

The customer service of airtel is going worse day by day . I recharged My BBM PLAN of Rs 129 . I am not able to use my blackberry handset even after being charged for its services. I have lots of work which i have to complete using it which is all pending. I called the customer service of airtel more than 12 times @7070 Blackberry Helpline Number , they told me to wait for 24 hours , i waited , next day they told me the same and gave me a complaint number , its been more than 5 days now , even now when i called they said " Sir you haven't picked our call , now you have to get a new complaint number " . Such a pathetic customer service . I have to recharge 10 rs extra every day to call these frauds and launch a new complain . And wait 121? Please dont waste your time dialing this number . You'll follow the steps and thn a lady says " Hum apki call airtel adhikari ...." etc.. and then they will disconnect the call. You'll be frustrated . They compel us to abuse them . Now i cant even recharge another blackberry plan . It was huge mistake of choosing airtel . I regret it . Airtel i love your broadband service , but being such a loyal customer with u what do i get..??? such pathetic customer service is not expected.

Complaint comments  7 Comments     Updated: Share0Tweet0

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Comments

Airtel — Recharge now being activated

Hi,

I seriously want some one to hear to my problem. I dont know why Airtel has become such a bad service these days.

On 2nd October 07, I did a e-Recharge of Rs.11 for the sms package. Until now my sms package hasn't been activated.
I have been calling customer care several times, just to ask what the problem is. But no one answers me. They say they are forwarding my complain and wait for 48 hours.

Since calling customer care wasn't useful...it was rude of customer care actually, so I went personally to the customer care on FC road.
They said they haven't received any mail from Airtel and hence cant do anything about it. They suggested to go to Swargate branch.

Does cusotmer of Airtel has any value? Why doesn't airtel feel shame about it?
I am sorry, but I m too much hurt about the way airtel is behaving.
Should I convience myself that Airtel has grabed my money for free and just forget about it?

Please answer.

Laxmikant
Dear Sir,

My home mobile no is [protected]. I need call histroy for last two months. If it able to send it my email id
[protected]@yahoo.com. because amt to deduction very heavy so that i can check it possible pls send it as soon as possible

Thanks!

PAVITHRA

Airtel — COMPEL FOR SERVICES

My name is prashant pande from amravati.and having mob.no [protected] . I am postpaid customer of airtel .
From last 6 months i got messege from AD-54321 that "you have been renewed for movie zone subscription service from airtel.You have been charged Rs.15."
So my question is that how any service provider can compel the customer for there services.

Airtel — Service not activate after the recharge

Regards,
Sir/Madam Last Friday 25 feb 2011 (19:17) recharge with Rs.34 (This is the Msg recharge we find 340 local Msg in this recharge) by the TransID [protected] on my mobile no.[protected], Sir/Madam after of this recharge continuesly amount cut by my account, Sir/Madam after of this I complaint in customer care with the complaint no: CBNRA[protected] at 26/2/2011 (09:16).I recived the customer care call on Thursday and I told him sir please activate my service on my phone (which is I recharged on 25/2/2011) and refund my amount which is cut from my account. Then your executive tell me I activate you service on your number.
Sir/Madam, but your executive does not taken any action against my complaint. After the all of these I retry the msg on 4/03/2011 on my other number [protected] at 4:10am again cut the balance from my account then I call costumer care 07:42 this time you executive tell me your service activated please check again. I check again at 07:51 and sorry to say again cut balance from my account, then I register one mere complaint (CBNRA[protected]).
So please take action on my complaint as soon as possible, I am highly Obliged.

Thanking you,
Rajneesh Singh ([protected])

Airtel Bharati Limited — Pathetic Customer service & Recharge Failure

Hi,

I am using Bharati Airtel Prepaid handset since more than 2 years now, My number with airtel is [protected],
I did a online recharge by using Citibank Debit card, I got the confirmation that the funds transferred to Airtel acct, However the balance was not added,
My dissatisfaction started when i called up the contact sentre of Air, Oh god it was pathetic , I first speak to the advisor they said that i need to go to Airtel Gallery with my stmt to get that recharge, However it was 20:00 hrs as a result i cannot send some one, I told them that i am in hospital & need this phone for tonight, Since i have done the recharge you can top up my acct from backend so that i can use my phone, Forget abt the top up they all were playing with my emotions,
I asked fro sup, He transfer the call to another advisor called govind He was useless & kept repeating the same thing, Ithen asked fro 3rd level esc he didnot kept me on hold nor mute for almost 10 minutes & then a man called Sachin Jadhav who said that he was a TL, Good for nothing, I asked for 4th Level Escalation the Meher Kazi Sr team leader spoke to me & arranged a callback from her manager, However her manager never called me back,
Trust me guys it feels that these poeple are like making fun of ourselves, After an Hours i felt pathetic to followup with them for Rs:100

This is not first time that is happening to me, Had happened 5th time & now its over my tolerance level, Airtel, Please change your incapable people & system

Thanks & Regards
Bhushan Rathod
[protected]
Namaste Mr. Rathore,

This is to inform you that your concern listed on 25 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Rathore,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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    Airtel - Recharged - but bbm service not activated!