[Resolved] Airtel — repeated online recharge failures due to website issues | |||
Thrice in the past month I have recharged my Airtel prepaid phone from Airtel's proprietary website. All three times the transaction failed and the money was debited from my account. Supposedly the transactions had failed due to some "technical reason". On repeated complaints to the Customer care, the money was refunded to me in 4 working days(for the first 2 times, the last - yet to be seen). On inquiring as to why the online terminal was kept open when obviously there were some "technical" issues ailing it, she brushed my question aside by saying that my complaint was noted and that it would be rectified given time. From there we entered a loop, where I kept repeating my question and she kept giving me her standard responses (as, I suppose, she was trained to do). Honestly its times like these that you realize how helpless you really are. Given the situation, you have 2 choices. You can either switch to a different service provider and experience the same fiasco all over again, or you could live with the horrible service they fling your way. Here's hoping that this helps the situation get better. Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Verified Support Feb 27, 2013 Airtel Customer Care's response Namaste (svemuri), This is to inform you that your concern listed on 27 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com We assure you that we are committed to resolving the issue to your satisfaction Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 01, 2013 Airtel Customer Care's response Namaste (svemuri), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 2 Comments | |||
Comments
I logged on to m.airtel.in, it automatically detects your number which it did. So I recharged my cell no [protected] through m.airtel.in. the first recharge was a bonus recharge of 110 on 100 and it went successful. Second recharge of rs 449 went to another number automatically. [protected], of Mr Narenender. The website is automatically generating numbers randomly. I want my recharge back, customer care is clueless. Even at this moment, the website is generating dummy numbers
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Airtel — Repeated Delivery Problems
I am getting some serious problems about my delivery of bill. I have contacted Airtel costumer care many a times and lodged many complaints but i think they are taking those complaints seriously. 10 months have passed and every month i have to call costumer care and demand a duplicate bill. I don't know how i am charged and every month I am spending money on costumer care calls. So this is getting worst from a re-putative mobile company in India. I really don't know which door should i knock for help, so i just want to go through this and want them to fix this problem.Thank you,
Gurans Mann
email- [protected]@yahoo.com