[Resolved]  Airtel — Not getting balance on recharge and misleading customers by not showing hidden conditions

Airtel/ Pre-paid — Hidden rule and misguide customer by customer care

After continuous complaint, Airtel unable to solve the query. Nither is solving the problem as per commitement, nor they refund my wrongly recharged payment.
I put complaint on 08/08/08 (complaint no. is[protected] and then continous to 121. after 12/08/08 message was received when i tried to contact with customer executives that is “Submit your complaint in 130 charcters to 121” and after that not respond. I want my refund or taktime. In this case, Airtel dealter and its executives are culprit, who misguide me that your amount will displayed within 24 hours.

Dear friends, please careful if you choose Airtel, read this complaint before select the Airtel.
Please give the answers of few of my question i.e
1) If card is not activated (even not able to contact with customer care), then how they allowed to recharge option on the deactivated card?
2) Who will give the sufficient details? If customer care executives and dealer also don't know the solution, till the date.
3) Is it the reputed company or any chitfund company?

If anybody's having proper answers or having same problem then give mail at this ID “[protected]@gmail.com”. I want to stop that type of activities .

Airtel — hiden conditions

I am regular user of airtel prepaid service bearing the number[protected] I recharged for Rs105.00 and had the offer tariff all india 50p. last week one of airtel dealer told they got the one best offer recharge for roaming which costs Rs 98.00 and also he told your previous offer will remain same. But when I recharged , I lost my all india 50p offer not only that no full talktime recharges also. I told my dealer that you are told my offer will not change ,then he called to his senior and they told that is default, which they also not informed to any retailor.
then I contacted customer care and requested for refund of that Rs98 and retain my old plan of all india 50p. But they told only Rs 90 will be refunded and I will not get any offer my charges will be Re1 for local and Rs1.50 for STD
From 7days I`m regularly calling customer service, every one saying within 24Hr your problem will be solved, but no solution
They are not even refunded my Rs98(the amount Rs90 they promice to give also not refunded)

Airtel — Recharge Misguiding

Dear Sir

I would like to bring you to notice about Airtel Punjab Mobile. They are not paying as per mentioned on their website http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/forme_newuser/mobile/prepaid/tariffs/.
Also Please see the attached snap shot of their website.
For an example on the voucher list they mentioned recharge of Rs. 333 wil give Rs. 301.94 which will go on with available validity period. But it is returning 333 min updates on dedicated account with 30 days validity only & same recharge having no value while in roaming also it has nothing to do with SMS. You must have talk time in your main account to receive calls while in roaming. Customer call replying that customer should ensure from them before recharge website can be wrong any time.

Thanks Kaps

Hi,

I have a quick question to you guys… Does u know what customer services are?

Have guys really trained your CSR’s how to handle the call in because

am a very dissatisfied customer of Airtel.. My name is Joseph Ivan. The CSO under the TL Mr Surya are very arrogant and they don respond to my calls properly. They just keep playing the blame game by asking me to contact later But they are not escalating the issues to the correct dept on time.

I called in this really morning to report that my Internet is not working even after making the payment. Initially the call was handled buy=y a CSR and I clearly informed that my services are barred due to non payment it’s my mistake because I did not make the payment as I was out of country.
The csr who spoke to me said its not possible to activate the services. So I requested him to transfer the call to his supervisor after a great difficulty he transferred the call to his supervisor Mr. Sridhar team member of Surya from Chennai Contact centre.

When I asked him to activate the services he requested sorry he did not requested me in fact he ordered he ordered me to give the details of the payment. I gave him what every he asked for expect the receipt number because I left my dairy at office where I kept the receipt.

He made me to argue with him and he forcefully disconnected the call with out even giving the warning. This is how you guys training your guys. Are you not ashamed to say we are leading in customer services.

Later I again called a customer care and the call handled in Bangalore I explained him the issue and that particular CSR was able to activate the service where else Sridhar cant do it. When I check with that particular csr he informed me that we are one only customer cares for south to handle the calls in broadband. ‘’So later again I called and spoke to Lein he is an other Xerox copy o[censored]seless Sridhar, even he disconnect the call bluntly with out any info just because I used profanity.

Even I worked in Call Center but we do not treat the customer like this. It would be better if you guys can teach who is a customer, what is Customer satisfaction. How do guys say in the beginning of the call (This call may be recorded for our[protected].

I seriously I want you take an action on surya and lein and I also want you guys to teach what his customer services for both. Uncertain CSR for ur airtel customer care from sathome .
Note: I want an update on this by tomorrow evening


And please change the CSR to 1st or remove him from the system.

Please do take this mail as serious and take the required step’s

If Not I wil publish tis issue to call the other customers

Dear sir,
I am your old customer but i have faced these types of problems from last 1 year and now i am realising that i should change my company by using MNP.This is something which irritate us and i donot have enough time for these types o[censored]nethical activities.I am waiting for your action.

I didnot get any response from Airtel company.They just call me and ask but not interested for solving the problem.