[Resolved] Airtel — Non Closure of Account

kaushal.ushma

from Gurgaon, Haryana

Address:

Faridabad, Haryana

It is brought to everyone's notice that airtel is not responding to customer requests as is evident from the following case of mine.

1. I requested by submitting a written application at Sector 12 , Faridabad Airtel office for closure of my account no.1626226 vide SR 2821362 on 24.8.2011.

2. Account not closed and a full bill for a period of 11 Aug 11 to 10 Sep 11 was sent.

3. I repeatedly telephoned for closure of my account as requested but in vain. Only they provided a customer interaction number of that particular date.

4. Today on 28.9.11 again, I submitted my request at Sector 12 , Faridabad Airtel office for closure of my account no.1626226 mentioning the above facts, vide SR 4803704.

There are similar problems experienced by some of my friends/relative whether broadband service or mobile service or billing.

Recently they have started giving bill amount with paise without rounding off 50 paise or more to the next rupee and less than 50 paise to the lower rupee. Strange, while it is clearly mentioned by them at page 2 of bill under Consumer Information:
If the fractional amount in your total bill is more or less than 50 paise it will be rounded off to the nearest rupee.

About 2-3 months back it was not so...Anybody taking action for their fraudulent procedures/inactions/billing and consumer harassment.

Ushma
H.No.4, Sector 10, Faridabad-121006
(Phone:[protected]/[protected]
Email: kaushal.[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Vincent Jose

from Delhi, Delhi

I had 3 connections from Airtel registered under a Corporate Name. Due to the company getting dissolved, I placed a request for closure of services in December 2012 as I had opted for 2 new numbers, again from Airtel. The new numbers got installed immediately and I called the Customer Care of Airtel requesting them to close the earlier 3 connections and asked them to collect whatever amount was due on those numbers. They informed me that the retention team would call me for this and I informed the retention team too that due to the company getting dissolved, I want the 3 numbers to be deactivated. The representative informed me about the outstanding on all the 3 numbers and asked me to pay it to their collection agent. I made payments against all the 3 numbers ensuring that I paid 1 rupee extra on each bill so that there is no disparity in future. I was informed that the closure letter would be sent to me, subsequently. No closure letter arrived.

In January, 2013, I got a call from their collection department informing me that an amount of Rs. 341/- each was pending on 2 numbers. I informed the person that I had already paid whatever was due and had requested them to disconnect the services. The agent requested me to pay this due amount and he would adjust it against my new numbers, which I did.

Now, since April, 2013, I have been receiving calls from Airtel's collection department asking me to pay dues against those 3 numbers and each caller gives me a different amount and they are not only rude but abusive, too. None of them is ready to understand the problem and all they have to say is that since you do not have a closure letter from our side, you will have to pay-up. An executive also visited my office and checked the receipts of the payments I had made in December, 2012 and informed me that they are fine. But the calls have not stopped. The frequency has increased, so has the rudeness of the callers.

I do not want to put my numbers on a public forum, but if required I have all the receipts to show.