[Resolved]  Airtel — Bill paid but not accounted for

Address:

Tamil Nadu

I am now undergoing a miserable experience. I paid my broadband bill of Rs. 992/- on May 4, 2010 and the Union Bank of India, Chamiers Road Branch, Chennai 18 cleared it and the amount duly debited from my account and its been updated on my passbook. I have been receiving calls from AIRTEL @ 2 calls a day since end of May asking for the cheque no. date of clearing (May 6, 2010) and now the bank statement. I did not mind giving the cheque no. and date it was cleared. But its too much to expect a customer to provide a bank statement for a sum of Rs,992 and that too present the same at their head office in Chennai as if we have nothing else to do!! I am a customer of Airtel for maybe 10 years or more!!

By chance, an executive named Vidya slipped up and admitted that this amount's been credited to my mobile account and would I pay this Rs. 992 again?!!!! I wonder how such a big company could be so stupid!!!

The funniest thing is my wife is the AM in Union Bank of India and I have a good mind to visit the top executive of AIRTEL and give him a piece of my mind!! I am not going to pay the additional amount so that their books tally!!