[Resolved]  Airtel — AIRTEL MADE ME TO PAY BILL TWICE

Address:

Tamil Nadu

HELLO,

MY NAME IS ZAFAR AND I HAD ISSUE WITH MY AIRTEL POSTPAID MOBILE AND THEN DID AN MNP FROM AIRTEL TO AIRCEL. I GOT MIGRATED FROM AIRTEL ON 11TH AUGUST 2011 AND WAS INFORMED TO PAY MY POSTPAID BILL WITHIN 15 DAYS FROM THE DATE OF MIGRATION AND I WENT TO AIRTE SHOWROOM KELLYS AND I MADE MY PAYMENT OF Rs 77/- RECEIPT NO R.NO:128 ON 13th August 2011 AND WAS MIGRATED FROM AIR-TEL TO AIRCEL AND AFTER 3 MONTHS I'M GETTING A BILL AND A SMS STATING THAT I HAVE NOT PAYED MY OUTSTANDING AMOUNT OF Rs 130 AND IF I DONT PAY THE MONEY MY SERVICES WILL BE DISCONNECTED.I CALLED UP NODAL OFFICER AND SPOKE TO VIJAY.G AND EXPLAINDED HIM HE TOLD I HAVE TO PAY AND EXPLAINED HIM THAT MY NUMBER WAS PORTED OUT ON 11TH AND I HAVE PAYED BY BILL ON 13TH AND IF I HAVE DONE THE PAYMENT IT INCLUDES CHARGES FOR 11TH AND 12TH IF MY NUMBER WAS ACTIVE WITH AIR-TEL AND HE TOLD HE WILL CHECK THE SETAILS AND CALL BACK SR # 40765214 AND STILL I HAVE NOT RECEIVED THE CALL FROM AIRTEL DISGUSTING SERVICE DAMM IT AIRTEL.I CALLED UP AIRTEL AND SPOKE TO IDA APPLETTE OFFICER AND I EXPLAINED THE SAME THAT I HAVE MADE MY PAYMENT AND Y AM I GETTING THE BILL AFTER 3 MONTHS AND IF DINT PAY THE BILL I WAS SUPPOSED TO RECEIVE BILL PAYMENT IN THE NEXT MONTH THAT IS SEPTEMBER I DINT GET THAT NOT EVEN IN THE MONTH OF OCTOBER SHE DINT HAD A ANSWER ANS SHE KEPT TELLING I HAVE TO PAY I EXPLINED HER THAT I MADE THE PAYMENT ON 13 OF AUGUST 2011 AND SHE TOLD IT WAS UPDATED IN HER COMPUTER THAT I MADE MY PAYMENT OF RS 77/- ON NOVEMBER 30TH AIRTEL IS FAKE AND CHEATING THE CUSTOMER SINCE I DONT WANT MY NUMBER TO BE DISCONNECTED I PAYED MY BILL OF RS 130/- ON 16TH DEC AT 5:09pm BILL NO IS R.NO:166 I WANT MY MONEY TO BE REFUNDED AND I NEED JUSTICE AND PLEASE HELP ME AND HELP PEOPLE FROM ISSUES LIKE THIS EVEN WHEN THEY HAVE MADE THE PAYMENT.