Airtel — customer care not responding

 
10 Reviews
Tamil Nadu, India
 bavithra nithasha
i want to talk to customer care not to computerised voice....they are highly irresponsible.....
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

Hello,
Already spoke to your customer care many times...... but no solution whenever i call everytime they say ' that due to some technical problem our sites not working so you can call after some time' !!

The problem is - 3-4 months ago i don't know how a RTCLUB is activated, Then i called up Airtel customer care they given me no. to deactivate it - I called up that no. but there was just two options 1-to proceed further & 2-to move out of this menu. I dissconnected the call as there was nothing to proceed. So, for last 3-4months I am in between your customer care & the problem every month there's a deduction of 30.00 Ruppes from my account towards that RTCLUB.

Last week i called your customer care complaining about this the guy there given me a no. call on this & the RTCLUB would be deactivated, I called up that no. again there was just two options 1-to proceed further & 2-get out of this menu , then i pressed option 1 & the IVR said 'Thank you for activating RTCLUB you'll be charged ruppes 30.00' & again the RTCLUB is activated in my no. I also have the msg sent from airtel side in regards to this.Then again i called up airtel customer care regarding this problem so the guy from customer care said I am sending Email for this that the RTCLUB would be deactivated in next 48hours & you'll get a msg for deactivation. Then 3rd day i again called your customer care asking for solution because i haven't recevied any message, then the girl from other side said some technical problem in the site call later.

Now tell me how many times do i need to chase you guys just to get solved out this thing !!
I am really irritated from your services specifically from your customer care department - never solves the problem instead of that increases it ....


Hoping a positive & favourable action.

(The above written mail i have already sent to Airtel customer care at [protected]@airtelindia.com on 15th Oct. 2007. And haven't got any reply from them. It's really irritating............)
I activated GPRS and MMS on my Nokia 6080 phone a couple of weeks ago but for the past few days, the services are disconnected. If i try calling up the customer care number, i'm directed to send an sms complaint. This hasn't worked till now. How do i set things straight if the customer care does not comply. Also i have not been able to view an mms sent to me by a friend. Their website offers no help, instead calls my number invalid. I'm very upset with Airtel now.
my land line number is[protected]

i give you complain on 07/11/08, complain number { 13603448 } still their is no rensponsible in your side,

agine i give you re-complain same issue on 12/11/08 { 50616299 } i can called up several time in your chennai customer care he/she telling that we are send to mail our higher authority.your maintance person not coming till the date they never called up to me.plese do the need full
most of the time they don't respond the (customer-care)
Dear Sir,

As I had already informed to you that I am using pre-paid connection No [protected]. I am sorry to say that in spite of repeated request from the last one year as well as your Bathinda Branch lodged complain numbers of time against Phone No 543212, [protected] sending message towards gita service and devotion alert are charging their monthly subscription without my concent. Kindly arrange to stop them immediately, failing which either I had to stop using this sim or file a suit in consumer form.
An early action in this matter will be highly appreciated.

With regards

A.K. Mittal
GD-110 Pitam Pura
Vashikha Enclace Delhi - 34
I am trying to call airtel customer service no at 121 & [protected] but none of the no's are responding, moreover am also trying to pay my bill through on line but all in vain, online is also not working .

Pathetic services providing by largest mobile network company, do they really know, what services means.

sumit...
Hello,
I have spoke with min 10-15 customer care people from 5 months regarding my unwanted messages coming and lodged many complaints also but still its nothing working.
I have spoken with managers even but they are useless.
I recieve minimum 10 advertisement messages which disturbs me lot.

Plz take some action on this.
I had registered a compliant at airtel customer care to activate my call waiting service,as its not getting activated from my or other mobile handsets.They had given me the complaint no. on 31/11/2009,then they called me and told me that it's my handset problem,i requested them that i tried this from another handsets also.they had given me one more compliant no. ie 29801993,and promised me to respond on 9/11/2009.but as they are so busy they didnt.now i am calling airtel customer care but i m getting no answers from them,instead a message "please check the no. u have dialled".
I am completly dissatisfied with the service.
The Airtel has two customer care numbers 121 and 198. For the past one hour I am trying to contact the Customer Care officer but the line is put on hold always with music after the ring. There is no one to supervise these guys and there is no control on them either, it looks like. And there is no other mode of contact with Airtel to make a complaint about CC officers. The quality of service with airtel is going down.

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    Customer satisfaction rating
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    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
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    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - customer care not responding