[Resolved]  Airtel — Unauthorized activation of 3G GPRS

Address:

Bangalore, Karnataka

My name is Ravi and my telephone number is [protected] and [protected], I am using Airtel mobile from past 4 years. In the month of December 2012 Airtel has activated 3G GPRS on both the sim card without my consent. I did not send any email or SMS or called their customer care to activate the service. I came to know about this in the month of April 2013. I wrote several emails with all the details relating to my account and called airtel customer care to reverse the charges along with service tax that I paid from past 4 months. Every time the case is closed stating that they did not get any response from me whenever they called me for details. I checked the call list on my mobile and I do not have any calls from Airtel. Without checking the details or doing any background check they have closed this case. When I have already provided them with all the details can't they dig into the details and check if its their mistake or not. I have paid Rs.250 + tax per month on both the mobile from past 3 months. I don't understand why they cannot communicate over email when I am doing so. Whenever I write a email I get a response saying they will get back to me within 48 hrs and they never do so.