[Resolved] Airtel — Unfair Billing and no resolution even after multiple requests and follow ups | |||
Hello Sir, I have taken a mobile number [protected], From Airtel last year. It was a post paid number. I paid 6 months advance rental RS 499 + Taxes at the time of number purchase. I have been also paying the bill regularly for the talk time used. After 6 months when i requested Airtel to convert this number to Prepaid number, at that time they asked for rental of another 6 months for the future. They denied to convert this number to prepaid in case I don't pay this another 6 months advance rental. I have been following up with them and lodged multiple requests for this correction, but there has been no action taken on my complains. Airtel customer care even denies to accept requests for connection conversion. Which is very cumbersome and unfair. My queries are as follows - 1. Why should one pay rental for a connection when the connection will be prepaid and may not be used at all? 2. As per my best knowledge, the rule for number postpaid to prepaid conversion is the usage of the number for 3 months. If this is correct, Can a telecom provider deny to customers or keep unreasonable demand for following a process set by the government body? 3. Can a telecom provider charges customers for 6 months in a row at one shot with taking customer's consent? Kindly assist me resolve the issue. I will be highly thankful to you for all the help. My details are as follows: Name: Vijay Mittal Current Contact number:[protected] Email: [protected]@rediffmail.com Connection for which complain is raised : [protected] Thanks & Regards, Vijay Mittal Contact Number: [protected] Email: [protected]@rediffmail.com Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Verified Support Feb 07, 2013 Airtel Customer Care's response Namaste Mr.Mittal, Further to our discussion dated 29 Jan. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress. We assure you that we are committed to resolving the issue to your satisfaction. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 19, 2013 Airtel Customer Care's response Namaste Mr.Mittal, We would like to inform you that your concern listed 29 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com? Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 3 Comments | |||
Comments
Hello Mr. Airtel Presence,
We had only one discussion that was around 5th Feb 2013. We have had no conversation on 29th Jan 2013. Further to this complaint, as of today 20th Feb 2013, there is no resolution done on this.
Can you please give details of how much time you need to resolve a simple complain like this which require no software or hardware changes?
This is highly unprofessional of Airtel.
Let me know the date by which this issue should be resolved.
Vijay Mittal
[protected]
We had only one discussion that was around 5th Feb 2013. We have had no conversation on 29th Jan 2013. Further to this complaint, as of today 20th Feb 2013, there is no resolution done on this.
Can you please give details of how much time you need to resolve a simple complain like this which require no software or hardware changes?
This is highly unprofessional of Airtel.
Let me know the date by which this issue should be resolved.
Vijay Mittal
[protected]
After reading this comment, I called airtel to see what isthe resolution done. As i was not informed of any resolution. To make my belief on Airtel's unprofessional behavior more strong, they responded saying the resolution is that all the charges are fine.
I am unable to understand how can airtel charge advance rent for 6 months without authorization, when the number is not in use. I don't intend to keep such a number. I don't agree to this resolution. Airtel says, they are not going to do anything for this.
The reason of me adding the summary of the conversation is to make other people aware of what Airtel is doing.
there needs to be some strict law or formal regulatory body reviewing these telecom companies.
Vijay Mittal
I am unable to understand how can airtel charge advance rent for 6 months without authorization, when the number is not in use. I don't intend to keep such a number. I don't agree to this resolution. Airtel says, they are not going to do anything for this.
The reason of me adding the summary of the conversation is to make other people aware of what Airtel is doing.
there needs to be some strict law or formal regulatory body reviewing these telecom companies.
Vijay Mittal
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