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[Resolved]  Airtel / Uninor — To whom it may concern

Address:Howrah, West Bengal

Hi,

My name is Hafizuddin Ansari from Howrah. I am trying to change my current mobile service provider to Uninor. Presently I am using Airtel and my mobile number is [protected]. From the last 45 days I am trying for number portability to switch my mobile number from Airtel to Uninor. For this I sent an SMS for PORT number and then submitted the necessary documents to Uninor.
After two weeks Uninor replied that Airtel is not realeasing the number due to some technical errors. When I approached to Airtel customer service then they replied that everything from their end is OK and there is some fault from Uninor. I contacted Uninor and they said that they are OK from their side. Later after lot of request Uninor asked me to re-submit the application. As per their request, I have submitted the documents again. But later I got the same response.
Uninor again said that it is the fault of Airtel and when contacting Airtel then they are saying that its Uninor fault. Later I visited Airtel Service Centre in Howrah Dobson Road and they said that it is TRAI who is not allowing me for number portability.
Please suggest whom should I go and what should I do to solve this problem as soon as possible.

Hope to hear from you all soon.

Regards,
Hafizuddin Ansari
+91 [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I went to Uninor store on Monday and I got a written letter from them that the application is canlled by Airtel and not from Uninor. They also informed that Airtel did not mention any reason for the same. When I visited the Airtel store then again the people sitting over there are saying after seeing the letter that its not Airtel's fault. When I asked them in written then they simply denied and asked me to contact the Nodal Officer withour letting me know the reason for cancelling the application.

PLEASE HELP ME.

As per your resolution I sent a mail to the adresses which you have mentioned.

Hope to hear from you very soon.

Thank you for all your assistance.

Regards,
H Ansari
Reply
Hi Rakesh,

The issue has been resolved by the Head Zonal Operations Mr. Harvinder Singh Jaswal.

Thank all for solving out the problem.

Regards,
Hafizuddin Ansari
Reply

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