[Resolved] Airtel — Unnecessary balance deduction and no refund | |||
Hello my name is zuzer, i recharged with rs. 120 and the very next day rs 30 was deducted without any reason. I had an active internet plan. my no. was blockd so i couldnt call the customer care executive. the same thing repeated on20/01/2013 and this time rs 100 was deducted. lucky i could connect to customer care so the aggreed to their mistake and register my complaint. complaint no. CWRCH[protected]. they promised that i wil get the refund my 22/01/2013 but till date i havnt receive a any refund. Plz help me its my monthly expence on my mobile. Was this information helpful? | |||
Feb 3, 2017 Complaint marked as Resolved Verified Support Jan 31, 2013 Airtel Customer Care's response Namaste(zuzer), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AirTel — Unnecessary Balance Deduction-No Refund as of now
Yesterday[Nov 19th] my balance of Rs 52 was completedly deducted for the usage if Airtel LIVE when my phone was in locked mode and when i had not even touched my phone during thst period of time . I DID NOT use Airtel live but my balance has got deducted. I called the Customer Care immediately to address the issue at 10:50 PM, but they have failed to take any action on it. I have again spoken to Customer Care-Shiva Kumar and he refuses to refund the amount or take any action on the issue.I have been using Airtel for nearly 7 years and BSNL, Tata Docomo etc also, never faced these kind of issues with other providers. I dont see the necessity to cheat customers like us and deduct money in an unfair manner like this. The quality of Airtel network is becoming very low and cheap these days.