[Resolved] Airtel — Unnecessary Charges | |||
I have recharged my Prepaid Airtel Number [protected] with Rs.70, but around 11:30 they have debited Rs.75 against Airtel Value pack for which i have not requested. When i spoke to customer service they were rude and denying that they have not activated this Airtel Value pack. This is not the firs time that Airtel is deducting the amount from my Airtel Prepaid without my knowledge. This has has happen in past. However customer service executive are not trained how to support customers when they have not requested for any Airtel Value Pack. I would request to kindly stop these kind o[censored]nnecessary charges and stop the services and credit back my 75 rupees. Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Verified Support Mar 07, 2013 Airtel Customer Care's response Namaste Zulfi20, This is to inform you that your concern listed on 07 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 09, 2013 Airtel Customer Care's response Namaste (Zulfi20), We would like to inform you that your concern listed 07 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 4 Comments | |||
Comments
Airtel — UNNECESSARY STRUGGLE
Dear sir,im changed my mobile portability vodafone to airtel and tata to airtel 2 no's.starting time not inform only 3 months offer,but after 3 months automatically change my price of calling without any inform.last 12 th nov-2011 additional recharge 39/- rupees for local airtel to airtel 10 paisa/1month offer. but to day 30-11-11 im calling my other airtel no but charge 30 paisa this type of extra charge matter enterd my complaint airtel customer care.no-cwrch.[protected].and other customer care 121 charges additional cuted my balance. pls this type of matter not coming in future and pl my airtel no's continue any other charges and recover unnecessary charges and waste my time.
[protected]
A.R.NAIDU-SILVASSA
To Airtel Maharashtra ( Pune )
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided today. Your staff was very attentive and helpful. The employees I interacted with, especially women were very knowledgeable about your Airtel Service product and seemed genuinely interested in helping me in resolving my issue.
Because of their efforts, I have got my prepaid Airtel account credited with deducted amount 75 was able to find exactly what I needed and I am very satisfied with Airtel Services. I will continue to support in the future, as well as recommend it to others. You have put together a great team that makes customers feel respected and valued.
I look forward to working with your team again in the future.
Regards,
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided today. Your staff was very attentive and helpful. The employees I interacted with, especially women were very knowledgeable about your Airtel Service product and seemed genuinely interested in helping me in resolving my issue.
Because of their efforts, I have got my prepaid Airtel account credited with deducted amount 75 was able to find exactly what I needed and I am very satisfied with Airtel Services. I will continue to support in the future, as well as recommend it to others. You have put together a great team that makes customers feel respected and valued.
I look forward to working with your team again in the future.
Regards,
I am writing to let you know how much I appreciate the outstanding customer service that your Airtel staff provided.Your staff was very attentive and helpful. The employees I interacted with, were very knowledgeable about your Airtel Services .Because of their efforts my Airtel Prepaid account got credited back with debited amount.
You have put together a great team that makes customers feel respected and valued.
I look forward to working with your team again in the future.
Regards,
You have put together a great team that makes customers feel respected and valued.
I look forward to working with your team again in the future.
Regards,
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AirTel — amount less unnecessary
I am dhayaneswaran.Moblie no: [protected].Last two month i face so many problem regarding payments’ did not call & SMS to any number but my balance debit automaticaly.So pls see that problem very soon and rectify it. other wise kindly change my company to some other company.This is my second complaint.