[Resolved]  Airtel — Unusual Balance Deduction

AirTel — unusual deduction of balance

facing the problem o[censored]nusal deduction of my balance, hellotune is changed without my permission and on asking customer care executive said that computer is showing that i have changed it, and most important on 1 oct at 9:43 i have called in airtel and then on getting frustate customer executive activates 2 unusal services on my number without my permission which results that my balance was reached to -0.35 paise from 48.00 rps...thank u and i hope that u will take any serious action regarding to this...

AirTel — Unusual balance deduction

Dear Team,

I am K.P. Dilli ganesh and i am using the airtel Telecommunications([protected]) for more than Three and half years. I had some unsual problem facing in you service and i thought to change the service provider and loged on to the mobile portability. After selecting the option, i got a call from the airtel agent not to change the service and he provided me an better offer of by airtel to airtel 10 paise scheme and asked me to cancel the mobile portablity.

Since then i was charged for 1ruppe has rental fee on a daily basis. I contacted the customer service to cancel it but no one responded me properly. After 2 weeks my balance was deduted and i contacted the airtel customer care and they told me that i have activated some tamil jokes so the charges has been taken and they replied. Few weeks later same thing had happen that i have activated some circket alerts i had not suscribed any option like that and still my balance been reduced. when ever i call the customer service i am not getting a proper feedback from the agents.

I am sick and tired reaching your customer service department. please teach the agent with some telephone entiquette before responding to the customers. Last time i called the customer service department and he hunged up the phone line fom that day onwards i am unable to reach your department. I tried reaching the following number 121 and 198 and asked to press option 4 and if we wish to transfer to the agent asked me to press 1 and still its goes to the answering machine. Is this a customer service that you are giving to your loyal customer who were using your service for more than 3years.

please action this prior to my email and i am begging you to resolve my query as soon as possible. once again i am pleased to resond to my email for the above query mention and try to resolve it for me.

I will be available on phone line at morning to afternoon 9.00 to 12.00.

Thanks and regards,

K.P. Dilli Ganesh.
[protected].