Airtel — Urgent Airtel Complaint - Prepaid internet plan | |||
On Wednesday at 8:30 i hve done an easy recharge of 399 for blackberry internet plan. After calling the customer care i found out that they have activated my std plan not the blackberry plan and they told me that you have to type BB from your mobile then you would able to activate your plan and through easy recharge you cannot activate like this. So i asked them to shift my plan and they said we cannot do the same. I request the executive to change my plan as this std plan is of no use of me and my main aim was to have the internet plan otherwise my 400 rs would go waste. Then the executive passed the complaint to an senior manger, he listened and told me that we will activate the internet service as you said in 24hr but please till then do not call from your mobile as the other plan is already activated and he told me to not to repeat the same mistake again. I didn't call to anyone from my mobile for 24 hrs. After that on Friday at 12:30pm i called the executive again to know the status of the problem but after listening they said we will be transfering to your call to the senior manager and they disconnect. This happen to me 3-4 times and i am not able to talk and discuss my issue to anyone. Now i am not able to connect to customer care of airtel by using 198 and 121. As i feel they have banned my number to not to take my calls. This is highly disappointing as i m using airtel since 2005 and today m really regreting to have this connection as no customer satisfaction and no customer service is there. For 400 hundred Rupee airtel is doing such things, this is unbeliveable. My whole family is using airtel and being a loyal customer i never expected such service. I kindly request you to please solve my problem. Was this information helpful? | |||
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Please contact me at [protected]@gmail.com
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Hi my name is Radhika
On Wednesday at 8:30 i hve done an easy recharge of 399 for blackberry internet plan. After calling the customer care i found out that they have activated my std plan not the blackberry plan and they told me that you have to type BB from your mobile then you would able to activate your plan and through easy recharge you cannot activate like this. So i asked them to shift my plan and they said we cannot do the same. I request the executive to change my plan as this std plan is of no use of me and my main aim was to have the internet plan otherwise my 400 rs would go waste. Then the executive passed the complaint to an senior manger, he listened and told me that we will activate the internet service as you said in 24hr but please till then do not call from your mobile as the other plan is already activated and he told me to not to repeat the same mistake again. I didn't call to anyone from my mobile for 24 hrs. After that on Friday at 12:30pm i called the executive again to know the status of the problem but after listening they said we will be transferring to your call to the senior manager and they disconnect. This happen to me 3-4 times and i am not able to talk and discuss my issue to anyone. Now i am not able to connect to customer care of airtel by using 198 and 121. As i feel they have banned my number to not to take my calls. This is highly disappointing as i m using airtel since 2005 and today m really regretting to have this connection as no customer satisfaction and no customer service is there. For 400 hundred Rupee airtel is doing such things, this is unbeliveable. My whole family is using airtel and being a loyal customer i never expected such service. I kindly request you to please solve my problem.
Contact me at [protected]@gmail.com
[protected]
On Wednesday at 8:30 i hve done an easy recharge of 399 for blackberry internet plan. After calling the customer care i found out that they have activated my std plan not the blackberry plan and they told me that you have to type BB from your mobile then you would able to activate your plan and through easy recharge you cannot activate like this. So i asked them to shift my plan and they said we cannot do the same. I request the executive to change my plan as this std plan is of no use of me and my main aim was to have the internet plan otherwise my 400 rs would go waste. Then the executive passed the complaint to an senior manger, he listened and told me that we will activate the internet service as you said in 24hr but please till then do not call from your mobile as the other plan is already activated and he told me to not to repeat the same mistake again. I didn't call to anyone from my mobile for 24 hrs. After that on Friday at 12:30pm i called the executive again to know the status of the problem but after listening they said we will be transferring to your call to the senior manager and they disconnect. This happen to me 3-4 times and i am not able to talk and discuss my issue to anyone. Now i am not able to connect to customer care of airtel by using 198 and 121. As i feel they have banned my number to not to take my calls. This is highly disappointing as i m using airtel since 2005 and today m really regretting to have this connection as no customer satisfaction and no customer service is there. For 400 hundred Rupee airtel is doing such things, this is unbeliveable. My whole family is using airtel and being a loyal customer i never expected such service. I kindly request you to please solve my problem.
Contact me at [protected]@gmail.com
[protected]
Dear Mr. Saurav,
Till now i didn't get any satisfactory call from the Airtel and when i asked the Airtel supervisor to transfer my call to a senior manager who have the power to take action against my problem then they made me hold for 15 mins and then disconnect. I am very disappointed to say that Airtel being a top telecom company recruited such stupid people who are afraid of handling customer grievances. Also disappointed by the Airtel for just a small issue Airtel employees are taking so much of time to resolve this problem. I am using Airtel since 2005 and this is the first time i get into such problem where i am expecting full support from a company with whom i am associated with quite a long time. Till now those who have called me from Airtel gave me no solution. Companies do so many things to gain customer satisfaction and loyalty but here i cannot see anything till now. I am hoping being a top brand Airtel didn't disappoint me and resolve my problem as soon as possible.
Regards,
Radhika
[protected]
Till now i didn't get any satisfactory call from the Airtel and when i asked the Airtel supervisor to transfer my call to a senior manager who have the power to take action against my problem then they made me hold for 15 mins and then disconnect. I am very disappointed to say that Airtel being a top telecom company recruited such stupid people who are afraid of handling customer grievances. Also disappointed by the Airtel for just a small issue Airtel employees are taking so much of time to resolve this problem. I am using Airtel since 2005 and this is the first time i get into such problem where i am expecting full support from a company with whom i am associated with quite a long time. Till now those who have called me from Airtel gave me no solution. Companies do so many things to gain customer satisfaction and loyalty but here i cannot see anything till now. I am hoping being a top brand Airtel didn't disappoint me and resolve my problem as soon as possible.
Regards,
Radhika
[protected]
Namaste Ms. Chauhan,
This is with reference to your post dated 27 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 27 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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