[Resolved] Airtel — USB device is not working Airtel is not taking back the device

kuchanur

from Noida, Uttar Pradesh

Address:

Karnataka

I have Taken the 4G dongle from the Airetel and it worked fine for 2-3 days.

Then it suddenly stopped working and I called customer care they took arou5nd 15 hours time and called back said that I need to change sim card.

So went to Airtel showroom in Rajrajeshwari nagar they said that stock is not available of that simcard. Again I called to customer care they said that if its the case they will charge INR 50 and get me the SIM. I asked will they able pay back my auto charges to showroom I visited. Its the 5th day still they have not provided the service. My work (home access is stopped).

Please help me in returning the device to Airtel (INR 2500).

My Connection details are as follows:
Umesh kuchanur.
[protected] (4G).

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Nov 9, 2016

Complaint marked as Resolved

Verified Support

Mar 01, 2013

Airtel Customer Care's response Namaste Mr.Kuchanur,

Further to our discussion dated 26 Feb. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Verified Support

Mar 09, 2013

Airtel Customer Care's response Namaste Mr.Kuchanur,

We would like to inform you that your concern listed 26 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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