Airtel Complaints & Reviews

Sir/Ma'am,
I had this number [protected], i purchased this VIP number in 2009 in Saharanpur (UP west circle) by payment of either 2000/- or 2500/-, exact amount i am unable to recall..it was issued on name of 'Jasbeer Singh Arora', address was '8 raj vihar colony, paper mill road, saharanpur. U.P. (West). After completion of 3months, the number was transformed from postpaid to prepaid.
Now on 1st january 2013 i came to delhi and switched off this number. And on nearby 25th january i realized that the number has been FRAUDULENTLY issued to someone else in dehradun.
when called, the person claimed his name to be 'vishal nanda'. the number was still on our name and we were assured that we will get back the number and a new sim was given to us 10 days back...10 days we were just fooled by airtel executives and number is still not on..today when i contacted customer care they claim that the number is not in our name anymore and is on name of some nanda in dehradun. on your saharanpur centre a person named vineet jain claims that he has nothing in hand and all will be dealth by 'hushiyar singh' in dehradun who never picks our call now and we doubt he is responsible for this fraud and this nanda guy is his relative.
Prima facie it was a police case but we did not think so to go for it, but now if the issue aint solved within 24 hours then i am sorry i will have to go for it. we are enough fooled by you kindly take a serious action immediately.
thanks
Adv. Gurkaran Singh Arora
s/o Jasbir Singh Arora
Current contact no. - [protected]

Sir,
This is to complaint that my landline and broadband connection with Airtel no [protected] is not functioning since 12th of january and despite repeated complaints it has not been repaired ,morever bill fro period 15th jan to 15th feb has also been sent without a single day of functioning during this period which is ridiculous to say the least. this is a case of clear mental harassment. kindly look into the matter and provide the remedy.

i'm using AIRTEL 3g dongle with a poor speed of 7-8 kbps for number ([protected]). My signal strength is good and using in WCDMA network with an airtel 3g pack. Even, several times i have registered my complaint at customer care but no action was taken! speed is too bad that it took 10 minutes to post this complaint only on this site.

Hi,
I am Dr.Natabar Panigrahi.I am an existing customer of airtel digital tv with customer id [protected]. First of all my set top box repeatedly getting fault for some times. Even after so many complain the customer care paid less attention. Again my set top box got problem after the warranty period got expired. In the mean while I recharged my account for value sports for one year and paid for HD top-up for 1 yr(45Rs p.m X 12). As my set top box was not proper so an engineer fro airtel came and told to replace the set top box. He himself took 150 for his visiting charge and I gave it by hand. In my account there were 190 rs left. That was deducted and i have been told to pay additional 160 (summing up to 350) as my set top box got replaced. i paid the additional 160 at local airtel office in Balasore. But after 8 months(now in February) my set top box is displaying that my validity is going to end in feb 22nd. When i asked the customer care I got replied that 350 Rs has been deducted from my account for the set top box replacement (though i have paid it by hand). So my HD top up package is going to end in feb 22nd. i can't understand why 350 is deducted twice for one rime set top box replacement .Also each time amount got deducted from my account for any reason is not informed prior to it. No receipt is provided for any transaction also. I request the respective authority to take steps against airtel for this matter.

I am Airtel postpaid customer with account number as [protected].

Since July 2012, the bill amount suddenly increased from Rs.700 to 2500. On verification, I found the mobile internet is being fraudulently used. Every time, I receive the bill, I lodge a complaint and cancelled the mobile internet facility but within a day Airtel on their own reinstate without my concurrence. I disabled 3G facility as well as cellular data on my handset expecting on one could misuse the same. But to my surprise, the facility was being misused. From July to DEC, I paid the amount as Airtel shop, advised that they will investigate and refund the excess amount.

I lodged several complaints to appellate.[protected]@airtel,in but none of my complaints are responded with the exception of holding reply. I also lodged complaints over their 121 toll free line and every time, the responded confirmed having cancelled the internet facility and adding Rs.80 as one time charges. But to my surprise, the internet facility is again reinstated using a bulk order(as confirmed by Airtel employee).

For the last two months, I stopped paying the bill and Airtel without providing a response to my earlier complaints discontinued the services and started harassing me for the payment. Is there any way, I can drag them to a court. I am sure there may be hundreds of customer facing similar problems.

Please take up the matter directly with the company

NAGARAJAN

Dear All,

I have requested thrice to get my landline Phone number[protected] to be disconnected but till date the same is not disconnected till date. They harras me every time when i call for the status. The first complaint was logged on 1st Sep 2012 vide request number 21218638 for the disconnection then again on 12 Sep 2012 vide request Number 21809114 but till date the same was not disconnected.

Now when i received the call from your office they said that i asked the executive to retain the service but i have never asked this to do. So get it disconnected at the earliest as i am fed up of this bad service


Dates Complaint Number

1 Sep[protected]

12 Sep[protected]

23 Dec- 26445356

I have raised the disconnection request only due to the reason that my phone is not working properly & after a lot of complaints this does not resolved. I am paying the bill for services which i have not used. Also the phone is used by someone else due to cross connection.

Even after that your executive Tania called me from number [protected] & said me to settle the account for Rs 1500 on 9/2/2013 @ 10.43 am. Even after i have used the services still i agree to pay that amount & she said she will send the executive on 16/2/2013 with NOC but on 16/2/2013 she again called me & said that i have to pay 2300 now. Then when i tell him that earlier you said me that i have to pay Rs 1500 she said that its our company senior person who says that you have to pay RS 2300. When i tell her that i will pay only Rs 1500 as i have not used the connection but still i am paying that then she has used the abusive language & told me that u have to pay that amount otherwise we called each number you called & tell them you are begger & not paying us the amount for the connection used.

Is this the way to deal with the customer. I am using the Idea connection since 2002 & i have not any problem with that company but this is the worst experience that i have with Airtel.

Get it resolved at the earliest

Regards
Amit Sehgal
[protected]

To,
service provider airtel 3g department,
i had purchased a 3g sim before last month,but this month i am getting not good speed,speed is always zero
more time when i use internet,i had complaint airtel customer care so many times but all time they do'nt solve my problem,my complaint no on latest 13th feb was c-3gsp-[protected],
today i am getting a fake massage from airtel that your problem resolved,sir my problem is same as before.
so finly i am giving my experience about airtel 3g provider ,your customer care handling to customer in very bad mannars and i think not satisfied to every customer,
if my problem ia not solved in limited time then i will disttroyed this sim no is-[protected],my mob no -[protected] for resolved problem information

sir ,
i got a call from [protected] saying that he is speaking from airtel head office claiming that i won 25 lakhs........he gave me my sim number which he already knows.......he told me to switch off the mobile and confirm the number.......i checked the number and it was the same.......i dont know how he managed to get that number.......he told me to give my account number and recharge my airtel number with amount of Rs.250 which i refused.........pls look into the matter seriously something seriously is going on .........pls rply asap

dear sir/madam,
today on 17/02/13 i tried to recharge my airtel mobile no. [protected] online using the netbanking option via your order no.
74797282, while the recharge was unsuccessful but the amount of 250 INR was not refunded back to me. This was my very first attempt to online recharge my mobile no.but it has not turned out to be a very good experience. Pls if this site and your service is authentic refund my ammount back into my SBI a/c [protected]. i'll be thankful. Otherwise i've to look out for other options. Hope you understand.
Vibhuvan
[protected]

On 15th January, I had raised a request to cancel the secondary airtel dth connection. I was told that i will be receiving the refund by 25th January. In spite of repeated reminders, the refund has not yet happened.

mahesh

Dear sir/madame,
This is MOHD. GHOUSODDIN a regular user of your airtel broadband cum fixed line bearing no. [protected].As i want to file a complaint regarding your service.
One of your executive named PRIYA ([protected]) who works at Begumpet office c-block 8thfloor gave me a waver of Rs.2000/- from a bill amount of Rs.5000/- as of our request and was reconnected, the disconnected fixed line cum broad band after the payment of Rs.2000/-. After few days it was again disconnected and the another executive called us for the payment of Rs.2000/-( which was wavered). I had informed her about the waver matter, she clarified it and reconnected the broad band cum fixed line.Again now it has been disconnected for the same reason. Is this the way you provide service to the people? You please find it out the permanent solution for this problem by making necessary clarifications and reconnect our service as soon as possible
I hope you will take it serious and make an immediate action.
Thank you.

Dear sir,

My Airtel Mobile NO: [protected]

Today(17th feb-2013) i am activated 5Rs/- int plan for one day (25 MB), but amount detected in main balance.
My Main Bal is 174 Rs/- now 29 Rs/-,

145 /Rs- detected, Pls check

No Response from Airtel Customer Care 121....

M.Madhusudhan
[protected]

Sir,
I am an airtel prepaid user and my number is [protected]. it has happened twice in past 7 days that I get a message from airtel regarding thanks for downloading some wallpaper from their site and I have been charged Rs. 5.0. I am not downloading anything. when I call customer care they respond in a casual way and say it cannot be refunded back.
kindly do the needful.hoping for a quick response.


Thanks

sir,i lost my mobile no.[protected] and i want to close it now and start on new another AIRTEL SIM thank you

I used Airtel Broadband (account Number [protected] and phone number [protected].) for several months in Bangalore.
I was out of station for two months and couldn't able to pay the bill , hence the line disconnected in end of December 2011
After disconnection also they keep on sending bills through my email. In the month of April I got one e-mail from Collections.[protected]@in.airtel.com , Asking me to pay an outstanding amount of Rs. 4908.00
I got one call from customer care asking me to pay whole amount when I told her that I have not used after December as line was disconnected. Finally she told that if I will pay Rs.4000.00 then the matter will settled and I will receive one settlement statement.I paid 4000 through cheque on May 9, 2012 and I got one receipt No.[protected].
I followed up customer care through e-mails and phone calls for settlement statement but I didn't got any reply on that matter

On January 29th I got one call from a number [protected], person claiming that he is lawyer in Delhi District Court saying that there is a case registered against my name in Delhi by Airtel. If I want to close the case then within one hour I have to pay the due amount , I didn't respond to that call again he called me on that day evening and asked if I paid or not if not I have to come to Delhi and pay the penalty of Rs.24000 and/or legal action.

Again on yesterday i.e. 11th Feb I got a call from same number asking to make the payment before 5 pm today , else legal action will be taken against case number 12116/2013 .
Today morning I got call from some other number.[protected] ( Claiming Adv Arjun of Delhi dist. Court) and telling the same thing

Why should I pay more even after I have paid more for unused usage.
Any help with this regard to close this matter would be highly appreciated.
Please advice and help.
Calls/threats such as this causes immense stress to customers.

i regular reacharge to 4 mobile on same time but2 mobile has recharge successfull and my credit card is pay full amount , i meam (4 mobile recharge chargeg)

Hi Team,
I am Priya Tadas,regular user of air-tel and my mobile no. is [protected].
I have faced issue of auto-downloading of Value Pack four times in January month and charges for each downloading was Rs.99. First time I ignore the deduction but when second time it happened I called 121(customer care) and requested to deactivate the value pack as well as to refund the whole amount and they refunded total amount (Rs.99) for second time. After this incidence, the same history repeated for each week in January month but when I called the customer care(after third time reduction) they told me that they couldn't refund the amount although I told them that they had already refunded the amount for second time.
I would like to mention that after 1st deduction I was pretty much careful while using internet on mobile and I am damn sure that I didn't click on any link.
Now I have changed my plan to postpaid but its my right to get my money back as its not a small amount for me. So Team, I request you all please tell me what should I do to refund the cash (viz, Rs. 297).
Please do the needful.

Thanks in advance.

aitel offer sms i am recieved sir.i am recharge the online 69 rubees .but no recieved for offer.i am complaint the 198 toll free number number.complaint id-[protected].no solve problem.my mobile no:[protected].

I took datacard connection 4-5 months back. As per information by company executive and offer document signed am supposed to get Rs150 pm discount on bill amount. For 1st month bill i did not get any -discount and hopefully Dec-12 or late Nov onwards am not using the service. The SIM number is -[protected]H1-WD. When they called me for payment of due amount Rs950, asked customer care to stop the service and credit Rs150 which is due to me. But they did not do and now company is threatening me and asking to pay penalty of roughly Rs2000 extra for service...One month bill due is there which i agree but not more than that...Now company is telling we will inform police and threating me ....due to above dispute i did not pay amount to company....please help me ....

Sir, I took a Airtel prepaid SIM paying Rs.80 1.5 months back...SIM NO-[protected]H2SYS1209. Till now sim is not active after several follow and visiting airtel store, they are proving reason that there is documentation issue, when i asked for returning my money if the sim is not getting active they are saying no. Not even returning my money, wasted lot of time with them but no response....