[Resolved] Airtel — Useless customer care service | |||
i am Prasanna. one of Airtel mobile customer for long period. my number is [protected]. THe period When i get this SIm card was so good that the AIRTEL company peoples care about customers most. But now they acting like mafia. if we had enough balance in mobile they automatically take some money, telling us that we activated it. here my personal experiance. Now for 26 rupees one sms pack. is available in airtel . it has an auto renewal system. this on 06.02.2013 this pack period ended. before two days i receive message that this SMS pack will be auto renewed at the end of this SMS pack period with a number *121*5# to manage auto renewal service . on 06.03.13 i used *121*5# option and i deactivated autorenewal facility. on 07.03.13 i recharged this same SMS plan manually. but in the mid night of the same day they took 30 rupees from my main account balance. today 08.03.13 when i asked cus. care a girl names Krishnammal attended my call. i explained my problem. she said she will check the system and tell details. but she cut the call itself. i calles 121 again. this time a person named Adidhan attended me again i explained all to him claiming to refund my money. he assured me to refund my money within one hour. but nothing happened. so again i called customer care. this time they didn't even connect the call to customer care representatives. plz be aware of these service providers. i want my money back. some one please help. or atleast spread this news. atleast consumers can know what are the problems happening with communication service providers. Was this information helpful? | |||
Nov 7, 2016 Complaint marked as Resolved Verified Support Mar 09, 2013 Airtel Customer Care's response Namaste(prasii_26), This is to inform you that your concern listed on 08 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 10, 2013 Airtel Customer Care's response Namaste Prasii, Further to our discussion dated 08 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress. We assure you that we are committed to resolving the issue to your satisfaction. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 3 Comments | |||
Comments
Namaste (prasii_26),
We would like to inform you that your concern listed 08 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 08 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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