[Resolved] Airtel — Display Quality very poor | |||
Customer ID: [protected]-001 I have :Airtel DTH" at my home at Vaishali, Ghaziabad. Since last 15-20 days display qualiti is very poor. In our socity ( of 15 flat) I am only one who have Airtel DTH rest all my nabour hav TATA Sky. And they have not have any problem with their DTH. But my Airtel DTH is getting stuck & stop during display. I have call to customer care many times but they deniey to lodge to complaint for such type of display. It is very erriting. Ravi +91-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.
I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.
The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.
If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.
My customer a/c Id is [protected].
PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.
-S Ganguly.
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.
I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.
The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.
If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.
My customer a/c Id is [protected].
PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.
-S Ganguly.
Display Quility Dull
Customer ID: [protected]
I have :Airtel DTH" at my home at Munadi Kharar Mohali Chandigarh display quality is dull. I have call to customer care many times but they deniey to lodge to complaint for such type of display and they asking to call me to Asst. AIRTEL DTH when i call there his cell ph swtich off. It is very erriting
I called Customer Care
I called Airtel DTH Assi.
I called my Retailer
I called Technical Service Head
But there is no Response Plz do the needfull for me.
Customer ID: [protected]
I have :Airtel DTH" at my home at Munadi Kharar Mohali Chandigarh display quality is dull. I have call to customer care many times but they deniey to lodge to complaint for such type of display and they asking to call me to Asst. AIRTEL DTH when i call there his cell ph swtich off. It is very erriting
I called Customer Care
I called Airtel DTH Assi.
I called my Retailer
I called Technical Service Head
But there is no Response Plz do the needfull for me.
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AIRTEL DIGITAL TV — Poor display
Dear Sir,Iam a customer of Airtel digital tv Cus- Id-[protected] this my second complaint to consumer due to a poor response from airtel and every month a new problem will issue pls pls dont sell a poor product to suffer a customer a long time.
Regards
Vaseem Ali
Mobile No:[protected]