[Resolved] Airtel — New connection-no installation... | |||
I am really unhappy with the Airtel customer services which I have received so far. On 18th August, I booked this Rs. 7900 package with 250 cashback and HD recorder and paid in cash to them. On 23rd August my account was activated as I received sms from them. When I got a call regarding installation I just requested to install it on 1st Sep. They were ok with this. When I called on 1st Sep. I was told that my booking has expired without even bothering to tell me. I could have preponed it if they would have told me. Now I am trying to reach them. Every time I am almost through explaining my problem to their executive, the line drops and ofcourse they dont call back. The line has dropped in all of my last 10 calls at some point and they have never reverted back to me once although they have my contact no. on the file. Shameful... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Same here Bro Wat to do.. What happened then... Its my current burning issue..
Fortunately for me it got resolved yesterday, although I can't see any HD channels which were supposed to be in my package. Moreover it rained really hard after the installation and the signal went dead completely... Times of India said that Airtel has minimum signal disruption in one of their articles, doesn't look like the case !!!
Bought a multi-room connection on 30th May, 2012 and paid using my Credit Card. Was given a transaction id also. But so far the new connection has not been installed. Haven't received any call also. Whenever I call Airtel customer care they ask me the transaction id everytime and then say they can't see any payments made till now although the money has been deducted from my account the very day.
They have a stupid way of outsourcing installations. They just can communicate on mail/internet to the installation agency. Submits the new installation requests on their site and then its upto the mercy of these agencies to install.
I am still waiting for anything from Airtel side :-( Repent a lot why did I decided to go with Airtel once again after having an issue with the earlier connection also :-(
They have a stupid way of outsourcing installations. They just can communicate on mail/internet to the installation agency. Submits the new installation requests on their site and then its upto the mercy of these agencies to install.
I am still waiting for anything from Airtel side :-( Repent a lot why did I decided to go with Airtel once again after having an issue with the earlier connection also :-(
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel DTH — NEW CONNECTION
AIRTEL DTH TV CONECTION PURCHASES ONLINE THROUGH CREDIT CARD DT.13.09.2010 BUT NOT INSTAL TILL DT.21.09.2010 . I CALL TO CUSTOMER CARE AND AIRTLL OFFICER BUT YOU CANNOT BE HELP.THEY ALLWAYS TELL ME DTH TV INSTAL 24 HOURS WILL INSTAL CUSTMER ID- [protected] AND TRANGECTION ID[protected]