[Resolved]  Airtel (Voice & Data) — Charges inspite of not providing service

Dear Sir / Madam,

Sorry for registering complain thru email as your server is not responding since many days now :

After having registered my complain i am not getting the number and since i am not able to register my complaint with you through the web site ( on line ) i have no choice but to write an email on my complain and i hope that the same will be registered and number send to me.

The complain is about Airtel where we were mislead by the company executive who has given us a wrong plan when we had switched over both our Voice and Broad Band to Airtel from BSNL effective 31st Oct'08.
During the installation there was a theft in our office by Airtel employees of our old EPABX worth Rs 50,000 and after many days of searching the same was returned back to us by Airtel ( A company which can act so low ??)

1) We were given a plan and informed that by taking the same we will be connected to all our other offices in India as EPBX and no extra cost for which we should take a particular plan.

2) Later we were informed that there exist nothing like that as Airtel has no network in All India Basis and hence the offer made to us in the first place was wrong and can not be executed.

3) By the time we realised that our regular bill has exorbitantly gone up by almost three times from average of 5000/= to 13,000 per month.

4) As a company procedure no body bothered to intervene into this and came to us explaining that the plan given was wrong and hence need a change ( hence of being customer friendly is an absurd statement ? )

5) On our enquiring with Airtel we were also given to understand that the use of the Voice is only about 6000/ which made us further confirmed about our doubt on the mess up of the plan by the co in question.

6) Having understood our self as no body volunteered from Airtel we made an SOS request to change the plan to Rs5000/ pm effective March '09.

7) Thereafter the bills till date have been still raised in the old plan ?

8) During the time we realised about the wrong plan given to us by misguiding and misleading we had lost by then almost 40,000 more in our bill of Voice duly paid. Which needs a return of payment ?

9) After the change of plan being intimated the connection was disconnected from April '09 till date the bill were still raised and now they are asking for payment for service not used at all and that too in the old plan.

10) With regards the Broad Band connection the same from the day one was not given for months together for two months or so again for which the payment have been already made again without using the services at all.

11) The facility being not there with us for Oct / Nov / Dec '08 has caused huge damages to us and we had to pay heavy penalty to all our customers for not rendering the service from our pocket for no fault of ours.

12 ) This Broad Band Connectivity issue has jolted us with a damage of Rs 65,000/ paid to all our customer for fault of Airtel completely.

13) All the above issues have been bought to the notice of Airtel and met with no response till date, even a letter addressed to the CEO also has no reply till date.

14) The irony of the matter is all letter which we write to their office are not taken and refused by them of which we have evidence. This is purely an intention to harass a customer and nothing else.

15) We need a resolution on this matter by making Airtel pay 65,000 against the loss incurred on not having B/b and 40,000 paid excess till March Bill and treat all the bill from April as null and void since the phone was not working / disconnected.

Awaiting your responce on the matter.

Best regards,



S.Rhajene
Tuscana Tecnologies
197,9th Cross Road
Giri Nagar,Kadavanthra.
Kochi - 682020, Kerala, India.
Ph: +[protected]/96
customer care :[protected]
E-mail: tuscana.[protected]@gmail.com
tuscana.[protected]@gmail.com.
URL : www.tuscanatec.com