Airtel — Stop service if i fail to submit my ID Details within 1 day after using the service approx three years | |||
Stop service if i faild to submit my ID Details on 20 oct 2010 after using the service for approx 3 years Dear Sir, Sorry to inform you that i am suscribing a Airtel pre Paid connection from last few years. on 20.10.2010 I have received one messages from AK-Airtel " :Ur Airtel Service will STOP Today if we don't receive ur proofof Address & Identity, Photo & Form. Submit & get Rs 60 free talk time". I am not able to understand what is going on on enquiry to your customer care the same response i have got. While confirming my details again in front of your representative of Customer Care. As per their version it is under regulation of TRAI. At the time of getting the connection i have given all my documents to Airtel, now after so many years why should again i have to submit all the documents & Photographs again. If so, you should issue a official letter for the same addressing me. On the basis of a sms & threatning of Discontinuation of my connection with other dispute it is not possible to submit all the documents within one day. Is the same correct ? I am ready to submit my details but on the threatning by Airtel i am not submit the documents. Please note today is 21 of october '2010 & today they stop call and msg send servicedue to this. My all the business hampered due to this . Thanking you & awaiting for your immidiate response. Regards Vivek Mobile no :[protected] Was this information helpful? | |||
 2 Comments | |||
Comments
Hi,
I have recently brought an Airtel prepaid connection from a retailer in Bengaluru and I have submitted both ID and address proof to the retailer. On 25-Oct-2010 i got a message stating that they were unable to verify the details through my number and hece as oer the govt of India directive services on my number will be restricted. Today 27-Oct-2010 morning onwards, i dont have signal in my mobile and unable to make or receive calls. While talking to the customer care through my friend's number, i get two different informations from 2 customer care representatives. One says that my number is deactivated and if i submit the documents to the nearby Airtel office, within next 3 days, service will be activated. The other serior representative says that my number has been deleted from the database and I can no longer use this number even if i submit the documents. I am really confused on why the lower level representatives and their immediate supervisor are giving entirely contradicting statements to the customer.
Really get annoyed by this service. Because thery could have sent me a mail informing the details. Else they could have me called me more than once even if had missed the first call.
Can someone help me in fixing this issue and continue to use same number?
Regards,
dharan
I have recently brought an Airtel prepaid connection from a retailer in Bengaluru and I have submitted both ID and address proof to the retailer. On 25-Oct-2010 i got a message stating that they were unable to verify the details through my number and hece as oer the govt of India directive services on my number will be restricted. Today 27-Oct-2010 morning onwards, i dont have signal in my mobile and unable to make or receive calls. While talking to the customer care through my friend's number, i get two different informations from 2 customer care representatives. One says that my number is deactivated and if i submit the documents to the nearby Airtel office, within next 3 days, service will be activated. The other serior representative says that my number has been deleted from the database and I can no longer use this number even if i submit the documents. I am really confused on why the lower level representatives and their immediate supervisor are giving entirely contradicting statements to the customer.
Really get annoyed by this service. Because thery could have sent me a mail informing the details. Else they could have me called me more than once even if had missed the first call.
Can someone help me in fixing this issue and continue to use same number?
Regards,
dharan
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I am karthik using airtel service from 2007. I am receiving an sms threatening by disconnecting my service as the documents produced by me where incorrect if so what did you did in the past 3 years. As they said, they disconnected my service for 3 days and activated it suddenly but I am getting this sms daily whats wrong with my documents.
Please I humbly request you to reply me because of this I lost many job opputunities where this is the only no# I gave to contact.
Regards,
Karthik,
PH : [protected]