[Resolved] Airtel — Unprofessional attitude | |||
I reequested Airtel people to transfer my prepaid number to postpaid as i use mobile phone a lot and recharging the mobile is a kind of hassels for me as i travel a lot so i decided to transfer the number to postpaid i got a call from them explaining all the plans and all then they sent a represantative to me for collecting the required documents for transfer and promised me it will hardly take 3 to 4 days to transfer i told them my problem as well that i wouldn't be in the city so they suggested me to carry the sim card which they gave me at the time of collecting me documents that it can be activated anytime but there was no change and i asked them quite sometime about my transfer of the services and they went on teeling me that it shouldn't take anything more than 3 to 4 days to transfer as you are an existing customer but nothing happend as disscussed and its now almost 10 days and no action has been taken yet to transfer the number and they are not even bother to contact me to tell that when it will be done and they haven't even provided me any number to contact them to know the status of the transfer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Please find below is the email received from Justrechargeit.in regarding the
Mobile recharge that I did for Rs. 254.00/- which reflects in your system as
Rs. 250.00 only.
We recharged yesterday for Rs. 254.00 and we did not receive this amount in our
main balance. Customer service informed that it went into some suspension
account (Account 11 and 2 as mentioned by one of your supervisors). Your system
has given us 3 facilities for our recharge for Rs. 254.00
1. 100 minutes of Talktime.
2. 500 Free SMS for 1 month
3. 500 MB free Internet usage.
NOW MY QUESTIONS FOR U AIRTEL
1. I did not ask for any Special recharge, so why did your system take it as a
SPECIAL RECHARGE and why your system shows the recharge amount as only Rs.
250.00.
2. I have already have 100 SMS Free per day in my existing Plan, then whats the
use of giving me another 500 SMS free for one month.
3. I am using a Blackberry Handset, so this 500 MB Internet usage is of no use
for my handset because I do not have BB service.
I spoke to 7 different people in your Customer Care which includes 3 CSRs, 3
Floor Managers and 1 Manager. Not a single person was able to give me a
RESOLUTION and no one was speaking as if they have willingness to assist a
customer.
Yesterday 22/02/2013, immediately after the recharge, I called your CS team and
informed my concern. THEY ASSURED ME THAT THE AMOUNT WHICH I RECHARGED WOULD BE
TRANSFERRED TO MY MAIN BALANCE BY 24/03/2013.
Today 23/03/2013, all my SMS and my Calls started Re. 1 (where in I has free
sms and 1 paisa/sec plan). So I called your CS team again at around 10.45 AM
and spoke to one of the female Floor Supervisor. She was unable to resolve my
concern and transferred the call to the Floor Manager. I WOULD LIKE TO MENTION
THAT THIS WAS THE LONGEST HOLD THAT I HAVE EXPERIENCED IN MY ENTIRE LIFE TIME
WHEN CONTACTING ANY CUSTOMER SERVICE. THIS LADY PUT ME ON HOLD FOR ALMOST 20
MINS WITHOUT EVEN REFRESHING ME EVEN ONCE (BASIS CALL ETIQUETTE OR HOLD
PROCEDURE FAILURE).
After such a long hold, finally a Floor Manager attended my call and as usual
even he was on help and started telling me the same old story that I listened
from the CSRs. He bluntly replied me "WE CANNOT GIVE THIS AMOUNT TO YOUR MAIN
BALANCE, AS WE ARE GIVING YOU OTHER 3 BENEFITS FOR YOUR RS. 250"
My Question is "What will I do with your 500 SMS as I already have 100 SMS free
per day".
The Floor Supervisor assured me that I can use the Internet Service on my
Blackberry though I dont have BB Service (Here basically a Floor Supervisor is
not aware how Blackberry works). So this 500 MB Internet service is of no use
for me.
So for paying Rs. 254.00, I am getting only Rs. 60 worth talktime and nothing
else.
And even after telling the recharge amount as Rs. 254.00, your people keep on
telling its only Rs. 250. So Iam forwarding the below email for your kind
reference.
Please look into this and take appropriate action. Will also forward a copy of
the same to the higher authorities as well.
Regards,