[Resolved] Airtel WiFi — harassment reg modem replacement and bill | |||
ID [protected]_dsl This is my airtel wifi connection number.The internet was not working since 7th of september and after few days we realised its a modem problem,we have put in atleast 20-30 calls/complaints and figured that the modem was within warranty after harassing us for 10 days they said they will replace the same free of cost but when the technician comes home he asks for the 11 month old modem bill/receipt which we were not able to locate.We called again saying that we cannot find the bill but the guy who installed our connection was one of the technicians who visited us again this time so he knows we got it done through him ,but this went on and on ,made several more calls,gave up and we got an alternate arrangement.In the meantime we had spoken to one of the customer care executives about the bill waiver for the period for which the internet was not working until the modem got replaced which is around 27th september,so as the person informed us that speak to 121 executives once your bill gets generated ie. after 25th and ask for a waiver they will do the needful,now that we fixed the modem our self and using it again from 28th or 29th of september now they have the audacity to say we resolved your complaint and you cant get a waiver.We then put in a request fr termination.After few more calls and complaints they call back to check if we wanted to confirm termination,they agree to give a waiver of 500 and sends a message yesterday that they are waiving of 450 out of a 1800 rental.I have been harassed by these crooks for a month now and want to take action against every executive who's given me wrong information,sweet talking and got back to doing nothing,if you see the records there are around 35 calls and they are all charged.Can i please not be put through so much as a customer by these fake inefficient executives who's there to just fool people like us.Kindly get back to me as we are very angry and upset with such bad service. regards Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
AirTel — replace of modem
respected sir,i want tell you my modem is not working for last 2 months and i loodge complaint my times in your customer care but they not work properly and not registered my complaint..
i cant able to do my office work bcoz of it...
i request to you please help me out from this problem.....
nd 1 thing more i file a complaint regarding this i wil not pay my bill until my modem has been replace...
my airtel num=[protected]
thank you
regards
vishu sharma
Namaste vivekand,
This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
earlier correspondence sent through mail to airtel...
To who so ever concerned,
this is in relation to the last couple of complaints registered by us regarding the replacement of the modem which is within warranty period but sorry to admit that you are a bunch of inconsiderate businessmen much less customer service officials.Now that you guys refused to replace the modem even after begging and saying we cannot find the slip and the guy who had given us the connection is aware of the fact as he was one of the technicians who gave us a call few days back.Now as per your assurance of waiver due to non service for the entire bill period of September, since it is generated kindly waive off the same and send us a confirmation because we are not going to pay a penny for this connection for this month.Also you will be informed whether the connection will be continued or discontinued by us in few days.Would request you to kindly send us a revised bill with no rental for the September month due to non usage and dis functional modem.
Also would like to mention that the request/complaint numbers show for which customer the complaint is for, still you guys registered a complaint from some other fixed line number because the call went from there, i had also attached a bill for your convenience.
Confirm the same @ [protected].
Best regards
Kabita
From: kabita das <[protected]@gmail.com>
Date: Mon, Sep 24, 2012 at 6:22 PM
Subject: Fwd: Your airtel Bill, For airtel Number [protected]
To: [protected]@airtel.in
Sir/Madam,
This is to bring to your kind notice that i am getting harassed by your 121 executives for 3 weeks now.I have a wifi connection of airtel and the details are attached with this mail.My modem is not working since 7.09.2012 and i have put more than 10 complaints made more than 20 calls still no one has replaced my modem, for the simple reason being that its under warranty and the 1st time arrived in 15 minutes when they knew one has to buy it in my office(super prompt service).The same complaint i have been following up on and the guy who visited last on saturday did not carry the wireless modem itself he had some other model and on top of that to cause more harassment after 15 days of complaint he is giving us service centre nos around to go fix it quickly if we cant find the receipt.
We have been told since last friday that the modem will be replaced immediately without cost which has not happened and i even spoke to one of your supervisors on Saturday.His name was Raman from your bhopal call centre.Today i spoke to some hiralal and many more names would follow.
The simple fact that our connection is within warranty we are getting no service if we had crossed it we would have got prompt service.I have spent a lot of my phone balance calling these guys and still have got no response.Today they gave me a new complaint no which is 22393232.The earlier one was 22266196.
To who so ever concerned,
this is in relation to the last couple of complaints registered by us regarding the replacement of the modem which is within warranty period but sorry to admit that you are a bunch of inconsiderate businessmen much less customer service officials.Now that you guys refused to replace the modem even after begging and saying we cannot find the slip and the guy who had given us the connection is aware of the fact as he was one of the technicians who gave us a call few days back.Now as per your assurance of waiver due to non service for the entire bill period of September, since it is generated kindly waive off the same and send us a confirmation because we are not going to pay a penny for this connection for this month.Also you will be informed whether the connection will be continued or discontinued by us in few days.Would request you to kindly send us a revised bill with no rental for the September month due to non usage and dis functional modem.
Also would like to mention that the request/complaint numbers show for which customer the complaint is for, still you guys registered a complaint from some other fixed line number because the call went from there, i had also attached a bill for your convenience.
Confirm the same @ [protected].
Best regards
Kabita
From: kabita das <[protected]@gmail.com>
Date: Mon, Sep 24, 2012 at 6:22 PM
Subject: Fwd: Your airtel Bill, For airtel Number [protected]
To: [protected]@airtel.in
Sir/Madam,
This is to bring to your kind notice that i am getting harassed by your 121 executives for 3 weeks now.I have a wifi connection of airtel and the details are attached with this mail.My modem is not working since 7.09.2012 and i have put more than 10 complaints made more than 20 calls still no one has replaced my modem, for the simple reason being that its under warranty and the 1st time arrived in 15 minutes when they knew one has to buy it in my office(super prompt service).The same complaint i have been following up on and the guy who visited last on saturday did not carry the wireless modem itself he had some other model and on top of that to cause more harassment after 15 days of complaint he is giving us service centre nos around to go fix it quickly if we cant find the receipt.
We have been told since last friday that the modem will be replaced immediately without cost which has not happened and i even spoke to one of your supervisors on Saturday.His name was Raman from your bhopal call centre.Today i spoke to some hiralal and many more names would follow.
The simple fact that our connection is within warranty we are getting no service if we had crossed it we would have got prompt service.I have spent a lot of my phone balance calling these guys and still have got no response.Today they gave me a new complaint no which is 22393232.The earlier one was 22266196.
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Airtel — wrongly generated bill, false commitments & harassment
This is a matter of sheer dissapointment and shame on behalf of airtel that first i was provided with a wrongly generated bill due to a technical error of DNS server address and then my connection was barred. i was provided with a weaver and was told to pay Rs. 3500. I did that but still my connection was not activated. I called the customer care several times but i never got a fruitful help due to non communication of the matter. I was told to write email a and i was ensured that my problem will be solved, but to my surprise, one email id was not working and from the other, i got no reply!! The ids were : care.[protected]@airtel broadband.in , nodal.[protected]@airtelbroadband.in. After much of hardwork and time waste, my connection started to work but what I see in the latest bill is that they have added extra amount in my bill and are asking for the payment. This way, there is a great nuisance in my house, i was not able to use the net during exams and still have to face huge bill because the information is not circulated in desirable department. I wont pay for what i have not used. This is absolute harassment of the consumer and i would like to seek help from media, press and govt. if my problem is not solved here but i will appreciate if the problem gets solved.here are the details:
Account holder: vineet saxena
account number: 11357053