Airtel — WORST CUSTOMER SUPPORT AND WRONG DEDUCTION OF BALANCE AMOUNT | |||||
i am using a airtel sim card .i recharged my phone with Internet pack of rs.125/- for one month and every time its gets over after one month the same service get updated by deducting rs125/- from my account balance, my service was over on 22nd of july and it was not updated automatically. because of that my account balance was deducted by rs.150 and when i asked the reason for deduction your executive replied that because the service was not updated and your internet was on your balance was deducted" first of all my phone was off from 22/7/13 morning till 23/7/13 night so naturally no use of internet at all and second concern was your executive was very rude with me he was talking like an illetrate man i am extremely disapointed with your service & your support. if i wont receive any satisfactory feedback and my balance i am gonna sue bharti airtel to consumer court for frauding peoples balance money for no reason. Was this information helpful? | |||||
 24 Comments | |||||
Comments
I have been paying the night charges Rs. 25/- per STD facility. I not opted the same but u have been charging. U please stop this and pay back the earlier ones. You customer care No. 198 is not responding.
Reply
Respected sir/madam,
I, Dinesh.G.S from Kerala, TVM has activated GPRS in 24th May on this number +91 [protected], my balance at that time was around 150 on 25th it reached 0. I have realised that money for GPRS is deducting from main balance not from offer balance. Regarding the same I contacted customer care 198 but I got strange response from different people.May I ask you one question, as I'm a customer what about my lost amount? and response from customer service was very bad?
A reliable replay from you in the earliest will be appreciated.
I, Dinesh.G.S from Kerala, TVM has activated GPRS in 24th May on this number +91 [protected], my balance at that time was around 150 on 25th it reached 0. I have realised that money for GPRS is deducting from main balance not from offer balance. Regarding the same I contacted customer care 198 but I got strange response from different people.May I ask you one question, as I'm a customer what about my lost amount? and response from customer service was very bad?
A reliable replay from you in the earliest will be appreciated.
Namaste Mr. Desai,
This is to inform you that your concern listed on 23 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 23 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Desai,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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